Patient Services Associate

Job Title

Patient Registration Specialist

Location

234 Crooked Creek Parkway, Suite 500, Durham, N.C. 27713

Work Mode

Local

Schedule

FT; 7:30 - 4:00 PM Monday - Friday

Duration

13W

Responsibilities

Responsible for patient registration, scheduling follow-up visits, referrals, and collecting payments. Ensure accurate patient identification and verification of information. Capture and update demographic and insurance information. Resolve eligibility edits and document appropriately in medical records. Educate patients on financial, compliance, and authorization forms. Collect and post patient financial liabilities. Explain billing and insurance implications to patients. Encourage MyChart enrollment and manage proxy processes. Communicate wait times and coordinate patient flow. Balance daily collections and maintain compliance with PCI standards. Schedule and coordinate appointments following financial pathway guidelines. Manage work queues to optimize clinic patient flow. Engage in clinic process improvement initiatives. Maintain a positive patient experience and adhere to company values. Handle incoming calls and maintain office equipment. Attend staff meetings and participate in required training. Ensure a safe environment and report safety concerns.

Requirements

High School Diploma Minimum 2 years of experience Strong verbal and written communication skills Basic PC skills Minimum six months data entry experience Knowledge of medical terminology Understanding of telephone etiquette Ability to organize and prioritize tasks Ability to interact tactfully and courteously with the public Ability to apply departmental policies and procedures Ability to establish and maintain effective relationships with personnel

Preferred Skills

Ability to provide oral and written instructions Experience in patient financial counseling Familiarity with HIPAA guidelines Experience with electronic health records systems

Axelon Services Corporation