Customer Success Manager

This range is provided by Strativ Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70,000.00/yr - $80,000.00/yr Direct message the job poster from Strativ Group Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale. About the Role: As a Customer Success Manager , you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week. Key Responsibilities: Own the post-sale customer relationship and ensure successful onboarding, training, and adoption Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization Identify growth opportunities within existing accounts and partner with Sales as needed Proactively manage renewals and reduce churn through thoughtful engagement Collaborate with Product and Support teams to advocate for customer needs and feedback Track customer health metrics and report on KPIs Requirements: 2-4 years of experience in a Customer Success, Support or client management role within the Fintech, Financial Services, or banking space Proven track record of managing client relationships and driving customer outcomes Excellent communication, problem-solving, and project management skills Ability to thrive in a fast-paced, startup environment Comfort working cross-functionally with Sales, Product, and Support teams Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service, Consulting, and Training Industries Financial Services and Software Development Referrals increase your chances of interviewing at Strativ Group by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Success Manager” roles. Boston, MA $22,000.00-$270,000.00 13 hours ago Boston, MA $72,000.00-$108,000.00 5 days ago Senior Customer Success Manager (US East Coast) Customer Success Manager (CSM) – SAP Academy for Customer Success – Boston (HYBRID) Burlington, MA $78,000.00-$180,700.00 1 week ago Boston, MA $80,000.00-$110,000.00 2 days ago Waltham, MA $53,760.00-$84,480.00 3 weeks ago Boston, MA $80,000.00-$110,000.00 3 months ago Customer Success Manager: Medical Devices Waltham, MA $70,896.00-$111,408.00 6 days ago Boston, MA $90,000.00-$142,500.00 1 month ago Boston, MA $80,000.00-$95,000.00 1 month ago Boston, MA $60,000.00-$65,000.00 3 weeks ago Customer Success, Implementation Manager Boston, MA $85,000.00-$90,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr