Combo Clerk

Employee Owner Opportunity at PAQ, Inc.

Work to earn free money for your retirement and elect medical, dental, and vision benefit packages for as little as $20 per paycheck for yourself and $64 per paycheck for you and your family!

PAQ, Inc. is a 100% employee-owned company consisting of 25 retail grocery stores throughout the Central Valley and Central Coast of California. Seventeen of our stores are price-impact, warehouse format under the Food 4 Less banner, and eight are Hispanic format under the Rancho San Miguel Market banner. At PAQ, Inc., our employee owners are the building blocks of a strong futurecome build with us!

Job Summary

Combo Clerks are crucial in in-store operations, often being customers' final point of contact. They are responsible for accurately processing various forms of payment for store merchandise. At the start of their shift, each Combo Clerk is assigned a cash drawer, which they must reconcile accurately by the end of their shift. Additionally, Combo Clerks assist with responsibilities in other departments as needed.

Essential Functions of the Position

• Provide friendly and helpful customer service, including handling difficult situations and resolving customer concerns, with supervisor assistance as needed.
• Accurately identify produce items and process produce codes.
• Process all forms of transactions, including cash, checks, coupons, and electronic payments (debit, credit, gift cards, EFS, EBT, and WIC).
• Utilize knowledge of store layout and products to assist customers with inquiries and problem-solving.
• Follow detailed payment acceptance processes to ensure accuracy and minimize losses for the company and customers.
• Efficiently and accurately process all store merchandise at the register, maintaining a sufficient scan rate to minimize customer wait times.
• Prepare and maintain accurate records for cash drops and cash and coin needs for the register throughout the shift.
• Adhere to all company policies, including accounting for items at the bottom of the basket.
• Comply with California Department of Alcoholic Beverage Control and Bureau of Alcohol, Tobacco, Firearms, and Explosives regulations, such as selling alcohol only during appropriate hours, not selling to visibly intoxicated persons, and adequately checking IDs to prevent sales to minors.
• Utilize supervisor assistance to void items or transactions and resolve technical issues at the check stand.
• Supervise and operate self-checkout (SCO) stations, ensuring customer accuracy in scanning items, processing payments, and troubleshooting as needed.
• Reconcile the assigned till at the end of the shift, accurately balancing each form of payment and the total amount processed for the day.
• Process customer transactions accurately and efficiently through the Point of Sale (POS) system.
• Maintain up-to-date knowledge of ongoing promotions and store policies to provide accurate information to customers.
• Report potentially unsafe conditions and suspicious activities to ensure a safe store environment.
• Validate denominations of $20 or higher for authenticity and inform management of counterfeit bills.
• Perform other duties as assigned.

Knowledge

• Proficiency in basic math and cash handling procedures.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills

• Strong communication skills to interact effectively with customers and team members.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Abilities

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.

Physical Requirements

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: No prior experience is required; on-the-job training is provided. Previous retail or customer service experience is a plus.
• Must be 18 years of age or older.

Company Employment Policies

• PAQ, Inc is an "At-Will" employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

Job Title: Combo Clerk

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Front End

Employee Type: Regular, Full-Time

Exemption Type: Non-Exempt

PAQ, Inc./Food 4 Less/Rancho San Miguel offers excellent health benefits, enrollment in our ESOP after 1 year, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, and an employee assistance program.

We look forward to the possibility of you joining our team! The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel so classified may vary.

EEO/Inclusivity - As PAQ, Inc. continues to grow, our diversityfrom our variety of perspectives and wide range of experiencesis essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.