Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goalsWorking Hours: (40Hours a week) Monday through Friday an 8-hour shift to be determined from 8:00 am to 5:00 pm. May change due to business needs.Location: 3901 Hoyt Ave., Everett, WA 98201, and may travel to 21401 72nd Ave. W, Third Floor, Edmonds, WA 98026 for coverage purposes.Primary Responsibilities:Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in personObtain accurate and updated patient information, such as name, address, insurance informationPerform insurance verification on the date of serviceFollow the payment Security policy and procedures according to Optum Medical guidelinesAnswers incoming phone calls in a courteous and prompt manner; directs calls and takes messagesAbility to maintain a work queue list- complete any pending actions ie insurance eligibilityObtain patient signatures for required documentsUpload a valid Government issued state ID of patient and patient insurance cardsSchedule and coordinate all patient appointments as directedMaintain an organized and clean work area, free of clutterPrepare all documentation and records with accuracy as directed or necessary for the patient's careMeet or exceed the performance measures established by the Practice Management Dept.Follow established policy and procedures related to the positionParticipate and contribute to a team-based environmentMaintain a team supportive attendance recordUnderstand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance OrganizationFollow OSHA/WISHA (including usage of PPE) guidelinesFollow HIPAA regulationsAdapt and perform effectively in a continuously changing environment, and in occasional difficult situationsAbility to cover other offices as neededPerforms other duties as assignedWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:Paid Time Off which you start to accrue with your first pay period plus 8 Paid HolidaysMedical Plan options along with participation in a Health Spending Account or a Health Saving accountDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage401(k) Savings Plan, Employee Stock Purchase PlanEducation ReimbursementEmployee DiscountsEmployee Assistance ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)1+ years of customer service or Healthcare experiencePreferred Qualifications:1+ years of experience working knowledge of Epic EMR softwareExperience taking inbound and making outbound calls1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, and insurance verification or Healthcare experienceSoft Skills: Ability to work well under pressure in a fast-paced environment Ability to work cohesively with a diverse teamStrong organizational and time management skills Ability to work independently or in a team setting as directedAbility to maintain good judgment and accountability Demonstrated ability to work well with health care providers and clinical team Ability to multi-task and prioritize tasks to meet all deadlines Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED UnitedHealth Group