Technical Consultant (Salesforce)

Technical Consultant

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

Our mission: to help nonprofit organizations grow and thrive.

Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking a Technical Consultant to join our Technical Services team who will bring these same values and passion to help nonprofit organizations. A Technical Consultant is a client-facing full-time salaried intermediate-level position.

Job Summary:

As a Technical Consultant, you will serve as a bridge between technical solutions and client needs, combining hands-on development expertise with strong communication and consulting skills. Your primary focus will be designing, developing, and deploying Salesforce solutions while working directly with clients to understand their business requirements and translate them into effective technical implementations.

You will be responsible for building solutions using both declarative and programmatic approaches on the Salesforce platform, including Apex, Lightning Components, and JavaScript. Beyond Salesforce, you will leverage related technologies such as Azure, Python, SQL, and TypeScript to create integrated solutions that support our nonprofit clients' missions. You will also work with Business Intelligence tools to help clients make data-driven decisions and participate in cross-functional teams to deliver comprehensive technology solutions.

All members of our team cross-train in areas of technology, knowledge management, and project management, and are expected to work directly with clients. In addition to development tasks, you will participate in client-facing requirements gathering, solution design, technical demonstrations, testing, data migrations, documentation, and other project work necessary to implement technology with nonprofits and social sector organizations.

Job Responsibilities:

• Collaborate with clients, business analysts, technical analysts, and project managers to gather requirements, understand business objectives, and design technical solutions that align with organizational goals.

• Design and develop Salesforce solutions using declarative tools (Flows, Process Builder, Validation Rules) and programmatic tools (Apex, Lightning Web Components, Visualforce).

• Build and maintain integrations between Salesforce and external systems using REST, SOAP, and other API protocols, leveraging Azure services and custom development as needed.

• Develop data migration strategies and execute data transformations using SQL, Python, and Salesforce data loader tools to ensure accurate and efficient migrations from legacy systems.

• Create and configure Business Intelligence dashboards and reports using tools such as Power BI or Tableau to provide clients with actionable insights.

• Implement version control best practices using Git and participate in CI/CD processes to ensure quality deployments and maintainable codebases.

• Present technical solutions to clients through written documentation, demonstrations, and video conferencing, adjusting approaches based on client feedback and evolving requirements.

• Perform code reviews, testing, and quality assurance activities to ensure solutions meet technical standards and client expectations.

• Provide post-deployment support and troubleshooting for implemented solutions, working with clients to resolve issues and optimize performance.

• Support the professional development of other technical staff in your areas of expertise via formal and informal training, coworking, and serving as an escalation resource.

• Stay current with Salesforce releases, platform updates, and emerging technologies in the nonprofit technology ecosystem, recommending enhancements and improvements to clients.

• Work collaboratively with cross-functional teams including Business Analysts, Solution Architects, and Customer Success Managers to deliver comprehensive solutions.

Required Qualifications:

• 2+ years of relevant experience in Salesforce development and/or technical consulting roles

• Salesforce Administrator and Platform Developer I certifications (or ability to obtain within 6 months of hire)

• Demonstrated proficiency with Apex, Visualforce, and Lightning Components

• Working knowledge of SQL and experience with data manipulation and transformation

• Experience with version control systems (Git) and basic understanding of CI/CD concepts

• Strong problem-solving abilities and creative thinking skills

• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences

• Experience working directly with clients or stakeholders in a consulting or customer-facing capacity

• Commitment to working in the nonprofit sector

Preferred Qualifications:

• Additional Salesforce certifications such as Advanced Administrator, Platform Developer II, or Nonprofit Cloud Consultant

• Experience with Python, JavaScript/TypeScript, or other high-level programming languages

• Hands-on experience with Azure services (Azure Data Factory, Azure Functions, Azure Logic Apps)

• Experience with Business Intelligence tools such as Power BI, Tableau, or similar platforms

• Demonstrated experience with DevOps practices and tools (CI/CD pipelines, automated testing, deployment automation)

• Knowledge of integration patterns and enterprise architecture best practices

• Experience participating in full application lifecycle from requirements to deployment and support

• Prior experience working with nonprofit organizations

• Strong project management skills and ability to manage multiple client engagements simultaneously

Salary Hiring Range:

• $80,000 - $110,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision

• Company-provided short- and long-term disability

• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)

• Employee ownership (engaged 6 months or 1,000 hours after hire date)

• 4 weeks accrued paid-time-off (PTO) per year

• 10 paid company holidays and 2 paid floating holidays (individual's choice) per year

• CTG's commitment to professional development and advancement

• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.

• Our headquarters is in Boston, MA and we have a strong virtual culture with staff located throughout the contiguous United States. We are unable to hire candidates living outside the United States.

• Direct applicants only; no recruiters.