Inside Sales Account Manager - Remote

Company Description

Our ELPRO Division has supported the pharma, biotech, and healthcare industries with intelligent monitoring solutions-ensuring compliance, visibility, and safety from production to patient. ELPRO has been a trusted partner in compliant environmental monitoring. We're committed to supporting your entire pharmaceutical supply chain-from production and storage to transport and delivery to the end user. With in-house developed hardware and software, GxP-compliant consulting, and global support services, we ensure data integrity, compliance, and peace of mind-every step of the way.

Job Description

Responsible for the management, maintenance, and growth of a defined port-folio of house accounts. The role focuses on proactively developing existing customer relationships, identifying additional growth potential through cross-selling of ELPRO products and services, and handling new incoming transactional business. As a member of the sales team, the Inside Sales Account Manager will be measured on overall revenue growth, customer retention, and account development within the assigned book of business. This role is fully remote and does not require travel.

Qualifications

Inside Sales Account Manager 1. Takes direct responsibility for the assigned house accounts 2. Creates an overall strategy for the development and growth of assigned accounts 3. Develops and maintains strong customer relationships within the assigned account base 4. Understands customer processes, applications, and purchasing workflows 5. Identifies additional growth potential by cross-selling ELPRO products and services 6. Creates, manages, and reports on opportunities in the CRM/ERP system with a high level of accuracy 7. Ensures accurate forecasting and pipeline transparency for assigned accounts 8. Handles incoming transactional sales inquiries, quotations, and follow-up activities 9. Coordinates internally with Customer Success, Operations, and project management to ensure customer satisfaction 10. Collaborates with Territory Sales Managers when accounts become project-driven or exceed defined thresholds

Additional Information

Education and qualification

(special knowledge) • Structured account management and selling approach • Strong customer orientation • Ability to manage multiple accounts and priorities • Effective virtual communication skills

Requirement and experience • Experience in Sales, very good communication skills and style (verbal and in writing) • Contracts and contract negotiation

Interface • This role interfaces with customer success, field sales, marketing, technical teams, finance, and sales management

Information flow • Regular information flow between Head of Sales, customer success, field sales team and Key Account Managers

All your information will be kept confidential according to EEO guidelines.