Executive IT Support
Yochana
Key Responsibilities to include but are not limited to:
- Deliver world-class IT support to onsite and remote Executive / VIP end-users and their Executive Administrators / Assistants
- Independently resolve complex, break/fix issues in person or via telephone
- Troubleshoot Windows OS issues
- Experience with Mac OS, iOS and Android OS
- Expert-level experience with MS Office Suite Applications
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
- Setup and monitor high-priority executive meetings utilizing collaboration and AV services
- Provide technical support to Office Services as needed
- Provide recommendations regarding new technologies to better support all users
- Perform regular walkthroughs to provide proactive support
- Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)
- Support of Executive clients within the Dallas/Fort Worth Metro area and occasionally in Clients Austin, TX (Governmental Affairs) Office. Occasional travel outside of Texas should a board meeting be held off-site
- 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
- 5+ years' experience in "White Glove" / C-Suite support
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny and / or time constraints
- Working technical knowledge of current protocols, operating systems, and standards
- Strong written and oral communication skills
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation with a focus on customer satisfaction
- Highest degree of professionalism and integrity
- Flexibility to be on call during off hours and weekends
Vacancy posted 3 days ago
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