Trade Sales Consultant - Remote

Regional Sales Consultant

Lumens is a leader in luxury home furnishings, lighting, and décor, serving residential, trade, and contract design professionals across North America. We are seeking a Regional Sales Consultant to cultivate client relationships, drive sales growth, and support project-based business within a fast-paced, design-focused sales environment.

This role blends consultative selling, relationship management, and proactive business development. As a Regional Sales Consultant, you will engage directly with interior designers, architects, contractors, developers, and high-value residential clients to support projects ranging from single-room installations to large-scale residential and commercial builds.

You will manage inbound opportunities while also proactively identifying and developing new business through outreach, CRM insights, market activity, and project-based sales opportunities. Success in this role requires strong communication, responsiveness, organization, and the ability to guide clients through both transactional purchases and multi-phase project sales with confidence and professionalism.

This is an ideal opportunity for someone who thrives in consultative sales, enjoys building long-term client relationships, and is passionate about design, sourcing, and delivering exceptional service.

Total target compensation is $70k - $85k

Client Relationship Management & Sales

• Develop and manage relationships with interior designers, architects, contractors, developers, and high-value residential clients.
• Guide clients through the full sales process, including discovery, product recommendations, quoting, sourcing, follow-up, and order management.
• Support both transactional and project-based sales opportunities across lighting, furniture, and décor categories.
• Conduct business and project needs assessments to understand client goals, timelines, specifications, and purchasing requirements.
• Deliver responsive, consultative support that builds long-term trust and repeat business.
• Collaborate with clients on product solutions, lead times, logistics, and sourcing strategies to support successful project execution.
• Maintain a proactive pipeline of opportunities and consistently follow through on open quotes, active projects, and relationship-building efforts.
• Coordinate proactively with Customer Operations and fulfillment teams to ensure a seamless client experience from initial engagement through final delivery.

Proactive Business Development

• Engage inbound opportunities generated through Lumens.com, phone, email, chat, and other customer touchpoints.
• Initiate outbound outreach to prospective and existing clients through calls, email campaigns, CRM workflows, and market-based sales triggers.
• Utilize CRM tools and customer insights to identify opportunities including abandoned carts, dormant accounts, repeat purchasing behavior, and active project activity.
• Reactivate past customers and nurture developing relationships to generate incremental sales growth.
• Partner closely with regional teammates to support shared sales goals and client success initiatives.

Pipeline Management & Operations

• Maintain organized and accurate pipeline activity using CRM platforms and sales management tools.
• Track customer interactions, project status, follow-up activity, and sales performance metrics.
• Prioritize opportunities strategically across transactional business and long-term project development.
• Coordinate with internal teams including Customer Operations, Fulfillment, Finance, and Product teams to support seamless client experiences.
• Contribute feedback and insights that improve sales processes, customer experience, and team performance.

Who You Are

• Relationship-driven and highly responsive with a strong sense of ownership and follow-through.
• A polished communicator who can confidently engage design professionals and high-value clients.
• Comfortable balancing proactive outreach with inbound sales management.
• Consultative and strategic in your approach to sales conversations and project development.
• Organized and adaptable, with the ability to manage multiple priorities and timelines simultaneously.
• Motivated by both individual performance and collaborative team success.
• Passionate about design, interiors, architecture, and helping clients bring projects to life.

What You'll Bring

• 2+ years of experience in consultative sales, trade sales, luxury retail, showroom sales, account management, or design-focused client services.
• Experience supporting interior designers, architects, contractors, developers, or project-based clients preferred.
• Proven ability to build relationships, manage pipelines, and drive sales growth.
• Strong written and verbal communication skills with a professional, client-facing presence.
• Experience using CRM platforms such as HubSpot, Salesforce, or similar pipeline management tools.
• Ability to manage both fast-moving transactional business and longer-term project opportunities.
• Interest in luxury furnishings, lighting, interiors, or architecture preferred.

Why Join Lumens?

As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a curated assortment of modern lighting, furniture, and décor from more than 400 global design brands. Our mission is to inspire and connect the world with good design through exceptional products, expertise, and service.

Since 2021, Lumens has been part of Flos B&B Italia Group, a global leader in luxury furnishings and lighting united by the purpose: We design for a beautiful life.

Commitments: People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.

Location: San Francisco, CA / Bay Area, CA / Remote for the right candidate

Benefits: Comprehensive health benefits, 401k with company match, 3 weeks of annual paid time off