Dispatch Supervisor $24-$25.10

Job Title

Essential Duties and Responsibilities

Directly Supervise Communication Center Associates;

Unit Hour Utilization:

o Use the unit hours produced by scheduling in the most efficient possible way while maintaining required customer response times;

o Report any unit hour losses or misuse to operations;

o Ensure all activated units/vehicles have expected deactivation times to match the deployment schedule;

o Maintain accountability and knowledge of where all units are at all times utilizing all technical resources available;

o Report chronic crew delays (not facility-related) to field operations;

o Ensure that field units are checking in when appropriate;

o Post available units according to established move-up status plans;

o Ensure Dispatchers are assigning on-the-fly breaks into active shifts where breaks have not been taken, having units fuel and/or restock during posting times, and cutting unit hours as necessary.

ePro Scheduler

o Have a thorough understanding of ePro Scheduler including start times, end times, and be able to identify deviations from those times;

o Update ePro Scheduler based on live changes in field situations;

Response Times:

o Be aware of all response time requirements by contract/customer;

o Utilize the dispatch system to aid dispatchers in response time compliance;

o Ensure that the field units are reporting time stamps promptly and according to policy, particularly through use of the Mobile Data Terminal;

o Identify non-compliant field employees and refer to operations for training;

Late Call Notification: The Communications Center is ultimately responsible for ensuring advance late calls are made to customers when response times will exceed quoted or negotiated levels;

Service Encounters: Ensure that appropriate managers are aware of service compliments and/or complaints;

Mutual Aid Utilization:

o Monitor and maintain the One-Call emergency process;

o Ensure dispatch has quick access and knowledge of how to access local PSAPs to call for mutual-aid BLS 911 EMS;

o Ensure dispatch has quick access and knowledge of how to access NJ MICU services;

Disaster (Internal or External) Incident Commander:

o Assist the Communications Manager to develop, maintain, and practice disaster response plans and procedures for both internal disasters such as power failures, flood, fire, hurricane, other natural disasters;

o Maintain an accurate list of ten-digit direct dial phone numbers for all 911 PSAP centers in New Jersey by municipality for police, fire, and EMS services;

Pay Transparency

The above reflects the anticipated base salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills, and professional experience.

In addition to base salary, this position may be eligible for clinical certification pay and/or shift differentials.

An AAEO Employer

Requirements

High School education. College education and/or equivalent work experience preferred;

Understand Logis reporting / dispatch and High Performance Indicator (HPI) numbers that measure the success or failure of the company and the department;

Excellent written and verbal communications skills required;

Critical thinking skills required;

Must be highly-organized;

Excellent (or established) inter-personal skills;

Knowledge and expertise with Microsoft Products preferred, specifically Excel and Word;

Computer proficiency preferred;

Excellent documentation skills (promptness, accuracy, thoroughness, and legibility);

Strong communication skills;

Working knowledge of EMS systems/private ambulance and medical transportation systems preferred;

3 years Dispatching experience;

Ability to teach skills to others;