Assistant Housing Operations Manager

Department Summary At UCLA Housing & Hospitality Services (H&H), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&H team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&H team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve. AMAZING BENEFITS Starting Day One! Position Summary This position will assist the Housing Operations Manager in overseeing the day-to-day Front Desk & Building operations for residential housing serving up to 3,000 residents, primarily during afternoon, evening, weekend, and holiday hours. Front Desks are in operation 24 hours per day, seven days per week, year-round, and employ up to 36 part-time students. Frequently interact with personnel from various University departments, University students, and external customers (i.e., conference clients, vendors and resources). Supervise the areas of responsibility during the Conference season, including the innovation of operational modifications to meet the unique needs of the Conference clients, and ensure the appropriate transition between the Academic Year and Conference Center operations. Act as point person for all facility related issues within realm of responsibility. Execute other functions and responsibilities as assigned by the Residence Hall/Apartment Manager. This is a limited position. Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications 1-2 years Demonstrated experience supervising or directing teams (Preferred) 1-2 years Property management experience (Preferred) Skill in supervising and directing staff including delegating work to accomplish departmental goals and objectives, while motivating individuals to work together as a team. (Required) Skill in organizing and monitoring assignments to complete work in a timely manner when there are changes in workload, interruptions, changing priorities, conflicting deadlines and competing requirements. (Required) Skill in working independently and following through on assignments with minimal direction. (Required) Ability to communicate effectively on a one to one basis and in small group settings to delegate work assignments, conduct unit business, and explain department/University policies and procedures as applicable. (Required) Interpersonal skills sufficient to interact effectively and tactfully with diverse department/University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units. (Required) Knowledge of cash handling procedures. (Required) Working knowledge of fire-fighting equipment as to its type, class required locations, testing methods and maintenance. (Preferred) Ability to work personal computers, utilizing software such as Microsoft Office, hospitality software, graphics software, e-mail and calendar software and other applicable systems. (Required) Ability to write concise, logical and grammatically correct documents sufficient to prepare schedules, plans, procedural and training manuals and evaluations. (Required) Working knowledge of departmental personnel and payroll procedures, such as time reporting. (Preferred) Demonstrated experience in supervising individuals in a high-volume public contact setting. (Required) Education, Licenses, Certifications & Personal Affiliations Bachelor's Degree Bachelor's degree in a related area and/or equivalent years of experience/training (Preferred) Or Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record. Schedule Hours vary based on operational needs Union/Policy Covered 99-Policy Covered Complete Position Description #J-18808-Ljbffr The Regents of the University of California on behalf of their Los Angeles Campus