Non-Producing Mortgage Retail Sales Manager

About this role:

Wells Fargo is seeking a Non-producing Mortgage Retail Sales Manager (SAFE) in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role you will:

• Coach, direct, and manage the sales activities of a branch of Mortgage Retail Sales Consultants and the activities of branch support team members

• Manage customer loyalty and or disloyalty performance levels to include ensuring timely and proactive customer communication, regular customer contact, inspection calls to customers, and providing team with escalation and remediation process support

• Make decisions and resolve issues to meet business objectives; manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process, using internal tools and reporting; ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers

• Engage stakeholders and internal partners associated with the Mortgage Retail Sales functional area; collaborate and consult with peers, colleagues, and multiple level managers as well as interact directly with external customers

• Recruit, develop, and manage a sales team that generates quality loans compliant with company policies, procedures, and pricing strategies; develop and maintain a high degree of visibility and credibility for Wells Fargo Home Mortgage in the marketplace

• Interpret and develop policies and procedures for functional areas with low to moderate complexity within scope of responsibility; identify and recommend opportunities for process improvement and risk control development

• Develop knowledge of company products, policies and procedures, and underwriting requirements; develop understanding of federal and state home lending regulations, provide guidance and direction to branch team to ensure compliance, and manage non-delivery fees, penalties, or fines

• Understand real estate appraisals, title reports, and real estate transactions; analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk

• Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures

• Manage allocation of people and financial resources for Mortgage Retail Sales

• Mentor and guide talent development of direct reports and assist in hiring talent

• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years of Leadership experience

Desired Qualifications:

• 2+ years of sales management experience

• Excellent verbal, written, and interpersonal communication skills

• Mortgage industry experience

• Knowledge and understanding of sales prospecting and generating referral

• Bilingual speaking proficiency in Spanish/English

• A BS/BA degree or higher

• 1+ year of experience in recruiting individuals or team

• Working knowledge of compliance, policy and federal regulations

• Basic Microsoft Office skills

• Knowledge and understanding of sales prospecting and generating referrals

• Experience developing and cultivating professional relationships

Job Expectations:

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website ( provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

• Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

• Maintain a broad understanding of Wells Fargo products, guidelines and pricing strategies

• Ability to lift 20+ pounds

• Reliable transportation

• Ability to work nights, weekends, and/or holidays as needed or scheduled

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.