Field Service Manager

District Service ManagerWaters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite. As a District Service Manager working for an industry leader, you'll provide management support to a team of field service engineers that are committed to ensuring Waters' legendary service for our customers who utilize our scientific instrumentation and software. In this challenging role, you'll have the opportunity to recruit, develop, train, and manage a team. The field service organization provides technical expertise for Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.Waters Corporation is currently seeking a highly skilled, motivated professional to join our world-leading Field Services Organization managing a service team in the New York/Connecticut area.ResponsibilitiesDemonstrate leadership by motivating, recruiting, training, and developing a team of Field Service Professionals who are responsible for providing legendary service and support to our customersEnsure team exceeds customer satisfaction resulting in after sales revenues to meet/exceed annual goalsEnsure that the most current product support and training has been made available and delivered to the Field Engineering Support teamEnsure compliance in all areas of Service Operations for both service delivery and administrationMeet on a regular basis with new and existing customers to review service metrics and sell Waters solutionsWork closely with the Sales, Support and internal teams based in Milford and Manchester (UK) to ensure Field Engineer and Customer successQualificationsBS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.Preference for prior management experience in the Scientific/ Analytical MarketSales experience is a plusValid Driver's License in good standing is mandatoryUnderstanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)Overnight travel as required including international travel for trainingCompetencies:Ability and drive to motivate and develop direct reports and othersInterpersonal savvy in prioritizing customer needs with effective business decisionsCreate a culture of accountability, while empowering team membersPersonal sense of integrity and trustAbility to identify, prioritize, and manage critical issues, to avoid escalations/conflicts at a later stageEffective time management skillsAbility to translate data into actionable informationStrong negotiation skillsExcellent verbal and written communication skillsCompany DescriptionWaters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.Key WordsChromatography, Management, Field Manager, Service, Mass Spectroscopy