Front Desk / Night Audit

Front Desk - Night Audit as needed We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Benefits (applies to Full Time Associates Only) Competitive Pay Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental 401K Retirement Program with company contribution – FREE MONEY! Reduced Room Night Program Group Life Insurance equal to your annual salary Voluntary Short and Long Term Disability Programs Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes related to hospitality and save up to 9% off the tuition price Role Responsibilities As a Front Desk Clerk, Guest Services Clerk, Night Audit you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously and professionally at all times Maintaining a high level of service and hospitality Promptly and effectively dealing with guest concerns or issues and ensuring all are met to satisfaction in a timely manner Posting guest charges, collecting payments and following all cash handling procedures as required by Concord Handling guest mail and messages with respect to privacy and professionalism Being knowledgeable of the hotel brand and various programs (travel programs, special offers) Communicating effectively with various departments and management regarding guest comments and concerns Responding quickly to incoming calls, lobby visitors and team members needing front desk assistance Having full knowledge of hotel safety and emergency procedures Why Concord? Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. Pay Scale $18 to $19.75, (Experienced based) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr