Sr. Operations Manager DOT

Job Description

The Senior Operations Manager DOT is a key leadership role responsible for overseeing the day-to-day operations of all airport service departments, ensuring efficient, safe, and high-quality service delivery. This position leads cross-functional teams—including ground handling, customer service, security, and facilities—while driving operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives.

RESPONSIBILITIES

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• Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations
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• Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality
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• Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery
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• Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies
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• Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies
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• Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements
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• Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment
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• Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships
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• Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions
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• Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making
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• Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards
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• Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements
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• Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives
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• Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies
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• Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency
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• Follow all DOT regulations
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• Perform any additional duties as assigned by management
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QUALIFICATIONS

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• 18 years of age or older
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• Eligible to work in the United States
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• Minimum of 5 years of experience in airport or aviation operations, with at least 3 years in a managerial role
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• Extensive knowledge of airport operations, regulations, and safety standards
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• Proven leadership and team management skills
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• Must have a valid state-issued driver’s license with an acceptable driving record
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• Communicate effectively in English (reading, writing, speaking)
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• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
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• Effectively communicate with colleagues and clients, both in-person and through electronic means
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• Ability to pass a DOT background check and drug screen
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• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
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• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
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To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

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• Ability to lift up to 25 pounds
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• Position is generally sedentary, sitting for long periods of time
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• Be able to hear and respond to the spoken voice and to audible alarms
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• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
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• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
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Benefits:

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• 401(k)
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• 401(k) matching
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• Dental insurance
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• Health insurance
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• Paid time off
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• Vision insurance
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Experience:

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• Minimum of 5 years of experience in airport or aviation operations, with at least 3 years in a managerial role
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