Senior Account Administrator

Career Area: Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. About Cat Financial: Cat Financial is a subsidiary of Caterpillar Inc., the world's leading manufacturer of construction and mining equipment, off‑highway diesel and natural gas engines, industrial gas turbines and diesel‑electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Role Definition Manages relationships, satisfaction scores, grows and maintains the business processes and workflows with a key group of customers or business partners. Responsibilities Ensuring up-to-date CRM information is maintained in customer database. Identifying and developing business relationships with key customers, key influencers, dealers and senior leaders, and establishing self as an expert resource. Management of customer satisfaction target and corporate goals and metrics. Understanding of information systems processes and data flows. Degree Requirement Degree or equivalent experience desired. Skill Requirements Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. CRM Strategy Design and Implementation: Knowledge of Customer Relationship Management (CRM); ability to design and run CRM applications to acquire, grow and retain profitable customer relationships. Customer Relationship Management (CRM): Knowledge of Customer Relationship Management (CRM) concepts and strategies; ability to evaluate CRM applications and improve CRM business processes. Consideration for Top Candidates Strong Relationships: Proven ability to build and maintain strong relationships with colleagues, clients, and stakeholders; adept at fostering trust and collaboration, ensuring effective communication and teamwork across all levels of the organization. Strong People Skills: Excellent interpersonal skills, demonstrating empathy, active listening, and the ability to navigate complex social dynamics; capable of managing conflicts, motivating team members, and creating a positive and inclusive work environment. Team Mentality: Collaborative mindset, valuing teamwork and collective success over individual achievements; willing to support colleagues, share knowledge, and contribute to a cohesive and high‑performing team. Nice to Have Experience with Power BI, specifically within reporting: Hands‑on experience with Power BI, particularly in creating and managing reports. Proficiency in data visualization, report generation, and leveraging Power BI's features to provide actionable insights and support decision‑making processes. Experience with Salesforce: Familiarity with Salesforce is highly desirable. Experience in using Salesforce for customer relationship management, including configuring and customizing Salesforce environments, managing data, and optimizing workflows to enhance business processes. Compensation & Benefits Pay Range: $74,124.00 - $118,608.00. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance, and experience. Medical, dental, and vision benefits. Paid time off plan (Vacation, Holidays, Volunteer, etc.). 401(k) savings plans. Health Savings Account (HSA). Flexible Spending Accounts (FSAs). Health Lifestyle Programs. Employee Assistance Program. Voluntary Benefits and Employee Discounts. Career Development. Incentive bonus. Disability benefits. Life Insurance. Parental leave. Adoption benefits. Tuition Reimbursement. Employment is on-site at the Nashville main office five days per week. Visa Sponsorship is not available for this position. Posting Dates: June 11, 2026 - June 18, 2026. Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. #J-18808-Ljbffr Caterpillar Brazil