Senior Coordinator, Basic Needs System Intake

Senior Coordinator, Basic Needs System Intake

Austin Community College

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching
• Is attracted by the college's mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of ACC

Job Posting Title:
Senior Coordinator, Basic Needs System Intake

Job Description Summary:
The Senior Coordinator, Basic Needs System Intake leads and manages the intake and triage process for all students referred to the districtwide Basic Needs system. Reporting to the Manager, Basic Needs System & Intake, this role ensures timely, accurate, and student-centered access to critical support services. The Senior Coordinator evaluates student needs assessments, consults on complex cases, and collaborates closely with internal and external partners-including Advocacy, Mental Health Counseling, and Student Accessibility Services-to deliver holistic, coordinated care. Additionally, this position drives continuous improvement by monitoring intake trends, optimizing process efficiencies, and refining the overarching intake framework to better serve the student population.

Job Description:

Supervision Received and Exercised

Operates under the direct supervision of the department manager or designated supervisor. While the role does not typically include formal supervisory responsibilities, the Senior Coordinator may oversee limited hourly staff, including interns and temporary employees, and coordinate schedules. They may provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.

Competency Expectations

• Project Coordination: Autonomously organizes and manages activities within programmatic areas, ensuring all elements align with project and departmental goals.
• Project Planning: Leads development of comprehensive project plans for small to medium-sized initiatives, showing attention to detail and effective time management.
• Stakeholder Collaboration: Demonstrates strong coordination skills by effectively engaging with college personnel and external partners, including industry stakeholders, to achieve project objectives.
• Operational Support: Oversees coordination of special, innovative departmental initiatives, demonstrating a commitment to organizational efficiency.
• Leadership and Training: Shows proficiency in training, coaching, and directing assigned personnel, adhering to organizational policies and employment laws to foster a collaborative work environment.

Description of Duties and Tasks

• Lead the coordination, management, and continuous refinement of the centralized intake, survey workflows, and triage process to ensure an efficient and high-quality student experience for all students referred to the Basic Needs System, with timely, accurate, and student-centered access to services.
• Oversee the evaluation, prioritization, and routing of incoming referrals, ensure high-risk or urgent student situations are escalated swiftly according to established safety protocols.
• Manage ongoing follow-up activities to ensure no student is overlooked and connections to departments such as Advocacy, Mental Health Counseling, Student Accessibility Services, and other student support services are completed in a timely manner.
• Serve as a primary point of contact for students, departments, and community partners regarding the intake and needs assessment process, ensuring delivery is student-centered, trauma-informed, and reduces barriers to access.
• Collaborate closely with internal networks including the CARE Network and Behavioral Intervention Team, and external partners to consult on complex student cases and implement holistic support strategies to ensure alignment and follow-through on identified needs.
• Coordinate cross-departmental communication and alignment with faculty, campus staff, and external stakeholders to expand the reach and visibility of available support resources.
• Supervise temporary employees or student workers; provide training and support for referral processing, task assignment, and performance check-ins to maintain consistent quality service delivery.
• Track, analyze, and maintain accurate, confidential system records to identify emerging student trends, resource and service gaps, and continuous improvement opportunities within the Basic Needs area in accordance with institutional policies.
• Develop comprehensive reports and training resources for leadership, faculty, and staff to highlight key outcomes and strengthen overall student engagement.

Job Requirements

Knowledge:

• Understand and apply administrative procedures, principles, and practices.
• Utilize organizing and planning practices.
• Operate learning management systems and web learning tools.
• Plan and manage events efficiently.
• Apply supervisory principles, practices, and methods.
• Understand the services and functions of educational institutions.

Preferred Knowledge:

• Best practices in needs assessment methodologies, tools, and implementation strategies.
• Principles of student support services and how to connect students with appropriate resources.
• Data tracking, analysis, and reporting techniques to evaluate program effectiveness and identify trends.
• Familiarity with crisis intervention and response strategies.

Skills:

• Effectively using interpersonal and communications skills, including tact and diplomacy with constituencies.
• Effectively using organizational, managerial and event planning skills with attention to detail and follow-through.
• Maintain confidentiality of work-related information and materials.
• Resolve scheduling and/or resource deployment issues and conflicts.
• Focus on achieving optimum levels of service and maintaining high ethical standards and attention to compliance with college policies and regulations.
• Demonstrate initiative and determination to provide valuable and timely services .
• Exhibit exceptional phone, email, written and oral communication, customer service and organizational skills.
• Demonstrate sensitivity to and understanding of the academic, socioeconomic, cultural, and disability backgrounds of community college students and employees.
• Possess supervisory, coaching and interpersonal skills as well as the ability to think independently and proactively solve problems.
• Intermediate/advanced proficiency using standard office software applications.

Minimum Qualifications

Education:

• Bachelor's degree.
• Four (4) years of related experience, or an Associate's degree with two (2) years of related experience may be substituted for the required education (plus the required experience noted below).

Preferred Education:

• Master's degree in Social Work, Counseling, or a related field.

Experience:

• Three (3) years of related work experience.

Preferred Experience:

• Work experience in student services, needs assessment coordination, or support services.

Special Requirements:

• State licensure as a clinical social worker (e.g., LCSW, LICSW, LMSW).
• Eligibility to supervise MSW interns (per state licensing board requirements).
• Bilingual or multilingual (especially Spanish or other locally spoken languages) is preferred.
• Familiarity with public assistance programs (e.g., SNAP, housing assistance) is preferred.

Physical Demands and Work Environment

Physical Demands:

• Work is performed in a standard office environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Ability to lift objects up to 20 pounds.

Work Environment:

• This position falls under ACC's Remote/In-Person framework.

Salary Range (PG 7)

$63,581 - $79,476

Number of Openings:
1

Job Posting Close Date:
July 15, 2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit . You may obtain a hard copy by contacting the Clery Compliance Officer ( View email address on communitycolleges.academickeys.com ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

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