Senior Coordinator, Basic Needs System Intake

Senior Coordinator, Basic Needs System Intake This position leads and manages the intake and triage process for students referred to the districtwide Basic Needs system. Reporting to the Manager, Basic Needs System & Intake, the Senior Coordinator ensures timely, accurate, and student‑centered access to critical support services, evaluates student needs assessments, consults on complex cases, and collaborates with internal and external partners to deliver holistic, coordinated care. Responsibilities Lead the coordination, management, and continuous refinement of the centralized intake, survey workflows, and triage process to provide an efficient, high‑quality student experience. Oversee the evaluation, prioritization, and routing of incoming referrals, ensuring high‑risk or urgent situations are escalated swiftly according to established safety protocols. Manage ongoing follow‑up activities so that no student is overlooked and connections to departments such as Advocacy, Mental Health Counseling, Student Accessibility Services, and other support services are completed in a timely manner. Serve as a primary point of contact for students, departments, and community partners regarding the intake and needs assessment process, ensuring delivery is student‑centered, trauma‑informed, and reduces barriers to access. Collaborate closely with internal networks—including the CARE Network and Behavioral Intervention Team—and external partners to consult on complex student cases and implement holistic support strategies. Coordinate cross‑departmental communication and alignment with faculty, campus staff, and external stakeholders to expand the reach and visibility of available support resources. Supervise temporary employees or student workers; provide training and support for referral processing, task assignment, and performance check‑ins to maintain consistent quality service delivery. Track, analyze, and maintain accurate, confidential system records to identify emerging student trends, resource and service gaps, and continuous improvement opportunities within the Basic Needs area. Develop comprehensive reports and training resources for leadership, faculty, and staff to highlight key outcomes and strengthen overall student engagement. Qualifications Knowledge of administrative procedures, planning practices, and educational institution functions. Knowledge of best practices in needs assessment, student support services, data tracking, crisis intervention, and response strategies. Skills: strong interpersonal and communication abilities; confidentiality; scheduling and resource deployment; leadership and coaching; advanced proficiency in standard office software applications. Minimum Education: Bachelor’s degree, or Associate’s degree with two years of related experience. Preferred Education: Master’s degree in Social Work, Counseling, or related field. Experience: Three years of related work experience; preferred experience in student services, needs assessment coordination, or support services. Special Requirements: State licensure as a clinical social worker (e.g., LCSW, LICSW, LMSW); eligibility to supervise MSW interns; bilingual or multilingual (especially Spanish) preferred; familiarity with public assistance programs (e.g., SNAP, housing assistance) preferred. Physical Demands: Work is performed in a standard office environment and may require standing, walking, sitting, bending, reaching, pushing, pulling, and the ability to lift up to 20 pounds. Salary Range (PG 7): $63,581 – $79,476. Job Posting Close Date: July 15, 2026. Equal Employment Opportunity Statement: Austin Community College (“ACC” or “College”) is an equal‑education‑and‑equal‑employment‑opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information, or any other basis prohibited by local, state, or federal law. ACC will take steps to ensure that lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs. #J-18808-Ljbffr Austin Community College District