Hotel Front Desk Manager

Job Description

Job Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Compensation:

$50,000 - $55,000 yearly

• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Gather financial information and generate occupancy reports for the general manager

• Bookkeeping skills and experience with MS Office a plus
• Must possess a high school diploma or equivalent certification (GED)
• Have superb communication skills, management skills, and multitasking skills
• Prior hospitality experience of 1 year is required for this position
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

We're off I-88 in Lombard, a 10-minute walk from Yorktown Center's shops and restaurants, and within three miles of the Oakbrook Center mall.