Eligibility Operations Worker - Broken Bow

Eligibility Operations Worker - Broken Bow DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. The position is located in Broken Bow, NE. Job Duties Participate in 6-8 weeks of paid training to determine eligibility for individuals within our Economic Assistance or Medicaid programs. Review applications for assistance and verify or update financial and demographic information by electronic, phone, or in‑person exchanges. Use call center software and phones, including automated call distribution and voice response systems. Qualifications Minimum Qualifications: 24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field; or experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services; or a combination of education and experience in any of the above areas. Preferred Qualifications: Experience in the field of human services, case management, or determining eligibility for financial assistance programs. Knowledge, skills and abilities include knowledge of customer service principles, interviewing practices, sociological conditions that influence human behavior, strong skills in utilizing Microsoft Office software including Word, Excel, and Outlook, and in navigating multiple computer programs simultaneously; ability to show empathy and respect; work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; maintain positive working relationships and communicate orally and in writing. Benefits Stable Employment Opportunity Career Development and Learning Tuition Reimbursement 156% match on first 4.8% contribution to Retirement Plan 13 Paid Holidays Generous Leave Accruals and Benefits Opportunity to be part of a caring organization Flexible Schedules Equal Opportunity Statement The State of Nebraska values its teammates and a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics. #J-18808-Ljbffr State of Nebraska