Customer Engineer/Buffer - Flexforce - Customer Engineer

Field Service Technician

Duration: 06 Months Contract (Subject to change based on customer requirements) Location: Nashville, TN Market Note: Mileage reimbursement is not provided Travel: Candidate to drive their own vehicle to and from ATMs in their local area. Schedules are 5 days a week and can include nights and or weekends based on the area.

Job Description

We are seeking motivated individuals to join our team as Field Service Technicians. In this role, you will be responsible for servicing, maintaining, and repairing Automated Teller Machines (ATMs). No prior ATM experience is requiredcomprehensive training will be provided for the right candidate with a strong mechanical or electrical aptitude. This is an excellent opportunity to build a technical career in field services, especially for individuals with little or no prior relevant work experience.

Key Responsibilities

• Perform basic maintenance, repairs, and component/module replacements on ATMs.
• Diagnose issues using error logs and information provided in service calls.
• Maintain accurate inventory records and manage parts efficiently.
• Provide timely updates on job status and escalate issues as needed.
• Complete all required company-specific training and certifications.
• Ensure compliance with all security and safety procedures when working in financial environments.
• Own customer issues through to resolution, in accordance with SLA agreements.
• Submit accurate reports and documentation related to daily service activity.

Working Conditions & Physical Requirements

• Frequent bending, squatting, standing, walking, and sitting for extended periods.
• Potential for prolonged local travel depending on service territory.
• Must be able to lift and carry tools/parts weighing up to 50 lbs.
• Daily dispatch may be scheduled in advance or assigned on a rolling basis.
• Availability to work rotating shifts, including nights, weekends, and holidays, is required.

Basic Qualifications

• High School Diploma or equivalent.
• 01 year of relevant experience.
• Reliable transportation.
• Smartphone (Android or iPhone) to receive assignments and access support materials.
• Possess basic hand tools, including #1 and #2 flathead and Phillips screwdrivers.

Preferred Qualifications

• Associate degree in a relevant field.
• Previous experience servicing ATMs or similar electronic/electromechanical equipment.

Candidate Attributes

• Strong mechanical and electrical aptitude.
• Ability to quickly learn new skills and technologies.
• Self-starter with a high level of personal integrity.
• Able to work independently and perform under pressure.
• Flexible availability to accommodate varying shift demands.

About LanceSoft

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch. EEO Employer: LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.