Senior Engineer - ServiceNow

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.The RoleManage day-to-day administration of the ServiceNow platform, including instance configuration, system properties, scheduled jobs, and performance monitoring across production and sub-production environmentsMaintain user accounts, roles, groups, and access control lists (ACLs) in compliance with security policies and least-privilege principlesPlan and execute platform upgrades, patches, and hotfixes — coordinating with stakeholders to minimize disruption and conducting post-upgrade validation and regression testingConfigure and maintain core ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management to align with ITIL best practicesDevelop and maintain workflows, business rules, client scripts, UI policies, and notifications to automate and streamline service management processesManage integrations between ServiceNow and enterprise systems using REST/SOAP APIs, Integration Hub, and MID Servers — monitoring data flows and troubleshooting integration failuresCollaborate with Solutions Engineering and Service Delivery teams to gather requirements, evaluate platform capabilities, and implement scalable configurations for client-facing and internal operationsBuild and maintain dashboards, reports, and Performance Analytics widgets to provide operational visibility into platform health, SLA compliance, and service delivery metricsConduct regular platform health checks, audit user activity and role assignments, and ensure adherence to governance standards and compliance requirementsMaintain comprehensive documentation of platform configurations, integration architectures, troubleshooting procedures, and operational runbooks — supporting knowledge transfer across the platform teamTechnology/Area of Specialization: Familiarity with ServiceNow platform administration across ITSM, ITOM, CMDB, and Service Catalog modules — including instance management, update sets, and system properties configurationFamiliarity with ServiceNow scripting and automation capabilities including JavaScript, GlideScript, Business Rules, Client Scripts, Flow Designer, and OrchestrationFamiliarity with integration technologies including REST/SOAP APIs, MID Servers, LDAP, SSO/SAML, and Integration Hub for enterprise system connectivityBasic Knowledge, Skills, and Abilities: Strong analytical and troubleshooting skills; ability to methodically diagnose platform issues, isolate root causes, and implement reliable fixesClear written and verbal communication skills; ability to document technical configurations and explain platform capabilities to non-technical stakeholdersDetail-oriented with a focus on configuration hygiene, update set discipline, and consistent adherence to platform governance standardsAbility to manage competing priorities across platform operations, incident response, and project-driven configuration workCollaborative mindset with comfort working across distributed, cross-functional teams spanning multiple time zonesSelf-directed learning orientation — proactively tracks ServiceNow releases, new features, and community best practices to continuously improve platform operationsRequired Skills: 3–5 years of hands-on experience in ServiceNow platform administration in an enterprise environment, preferably within IT services, managed services, or technology consultingPractical experience configuring ITSM modules (Incident, Problem, Change, Request, Service Catalog) and working with CMDB, update sets, ACLs, and system administration tasksWorking knowledge of JavaScript, GlideScript, REST/SOAP APIs, and MID Server administration; experience with Flow Designer or Orchestration preferredServiceNow Certified System Administrator (CSA) preferred; ITIL 4 Foundation certification desirable; bachelor's degree in computer science, Information Technology, or related field — or equivalent hands-on experienceCompetencies Required: Analytical ThinkingAttention to DetailInitiative and PersistenceCollaboration and TeamworkAdaptabilityContinuous LearningYour future at PresidioJoining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.Ready to innovate? Let's redefine what's next-together.About PresidioPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis.Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.Job SummaryRequisition Number: SENIO010262Job Category: EngineeringSchedule: Full-Time