eCommerce - Account Manager

Account Manager

Hybrid Digital is an eCommerce apparel company located in Lewis Center. With over 40 years of industry experience, Hybrid Digital has cemented itself as one of the most dependable and trusted sources for on-demand print and fulfillment.

Role Overview

The Account Manager is responsible for managing assigned customer accounts and supporting business growth through ongoing account analysis and relationship management in our Marketplace. This role works cross-functionally with internal teams and external partners to coordinate activities related to account performance, order management, and business planning.

The position requires organization and analytical skills to review account performance, identify opportunities, and support year-over-year business objectives. The Account Manager collaborates with internal departments and customer contacts to support e-commerce retail operations and ensure account needs are addressed in a timely and effective manner.

Responsibilities

• Achieve company sales goals for owned accounts.
• Accurately forecast sales based on account performance, customer trends and the retail landscape.
• Adjust strategies in real-time as needed. Partner with leadership team to identify the impact on the business and the needs of cross functional partners to support changes.
• Analyze account sales on a daily, weekly and monthly basis.
• Report on performance of products and licensed categories; identifying hits and misses, opportunities for growth and white space.
• Build quarterly forecast for each account at the category and license level, ensuring alignment with broader company goals.
• Monitor and report on the performance of product categories and individual listings.
• Maintain an understanding of trends and consumer behavior to improve e-commerce experiences.
• Collaborate with Account Operations Manager to plan assortments to drive incremental sales volume. Work directly with external Marketplace and Account partners to grow each account at a license and category level.
• Work with internal and external partners to promote listings and plan assortments to drive incremental sales volume.

Requirements

• Bachelor's degree in Fashion Merchandising, Marketing, Business, or a related field.
• 3-4 years of experience in account management in apparel/fashion.
• Ecommerce merchandising experience a must.
• Experience with Microsoft Office Suite, including strong excel skills.
• Experience with frequent sales forecasting and budgeting.
• Strong Experience with pricing and margin management.
• Experience in managing relationships with external partners.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Excellent communication and collaboration skills.
• Attention to detail and strong follow-up skills.
• Independent thinker that takes initiative.

Hybrid Apparel is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.