Industrial Lift Truck Service Technician

Job Description

Job Description

What a Day Looks Like

You start your morning reviewing new service calls, then head out to diagnose lift truck breakdowns at customer sites. Your goal is simple: get equipment back in action quickly and safely while minimizing downtime. You assess issues, create on-the-spot estimates for on-site repairs, and set clear expectations with the customer before you begin.

Back at your mobile workspace, you might run a lathe, drill press, or grinder to fabricate or repair a part. You perform scheduled maintenance routines—conducting thorough inspections, replacing worn or defective components, lubricating moving parts, and addressing electrical repairs—to keep fleets reliable. You compare used parts against factory specifications to identify wear patterns or spec changes, ensuring your repairs meet standard.

Throughout the day, you communicate findings and next steps with customers, walk them through maintenance outcomes, and flag potential issues before they become problems. You also quote field services as needed and explain the scope of work clearly.

• Use the Mobile Service application to complete work orders, capture customer signatures, close out jobs, and wrap up your day’s documentation.
• Provide daily updates to dispatchers and review any concerns with both the dispatcher and the account manager to keep everyone aligned.

• High school diploma or equivalent; vocational/technical training preferred.
• 2+ years in a service technician role, ideally with material handling or related equipment.
• Hands-on experience with hydraulics and computer-based diagnostics; able to read and apply schematic diagrams.
• Valid driver’s license with a driving record acceptable to our insurer.
• Self-directed with strong prioritization and execution skills; able to manage multiple demands in the field.
• Meticulous attention to detail, solid organizational habits, and basic project management capability.
• Clear, professional communication skills—written and verbal—when working with both customers and internal teams.
• Commitment to our company’s core values in every interaction.

We are a drug free workplace. All positions require pre-employment screening.