Project Manager, Marketing & Creative

Marketing Project Manager

The Marketing Project Manager drives clarity, alignment, and execution across cross-functional marketing teams by proactively managing workflows, resources, and communication. This role ensures that projects are well-scoped, strategically aligned, and delivered on time by coordinating a multidisciplinary team of creatives, digital specialists, and studio production team members. The Marketing Project Manager serves as both a process leader and a customer-service–oriented partner to internal stakeholders.

Reports to the Executive Director of Marketing & Brand Strategy.

Key Responsibilities

The Marketing Project Manager has five major responsibility areas:

Project Planning & Execution

• Manage the full life cycle of marketing projects from intake to delivery
• Ensure projects are clearly scoped, properly briefed, and aligned with strategic goals
• Develop and maintain project timelines, budgets, and deliverables
• Monitor progress and adjust plans as needed to meet deadlines

Team Management & Resource Coordination

• Lead a cross-functional team consisting of creative, digital, and production team members
• Balance workload and capacity across the team to optimize efficiency and output
• Identify resource needs and proactively address gaps or constraints
• Ensure the team has the information, tools, and support needed to succeed

Stakeholder Communication & Customer Service

• Serve as the primary point of contact for internal stakeholders and project requesters
• Build strong relationships through clear communication, responsiveness, and proactive updates
• Manage expectations around timelines, scope, and deliverables
• Ensure a high level of stakeholder satisfaction through a service-oriented approach

Process & Workflow Optimization

• Establish, maintain, and improve project management processes and workflows
• Drive consistency in project intake, prioritization, and execution
• Identify inefficiencies and implement solutions to improve team performance
• Utilize project management tools to track work and provide visibility

Meeting Leadership & Reporting

• Lead project meetings, status updates, and planning sessions
• Track milestones, risks, and action items to ensure accountability
• Provide regular reporting on project status, team capacity, and performance

Key Performance Indicators (KPIs)

• On-time project delivery rate.

• Accuracy of timelines, forecasts, and budgets.

• Team utilization and workload balance.

• Stakeholder satisfaction and communication effectiveness.

• Number of projects successfully delivered per cycle.

• Reduction in project delays, bottlenecks, and scope creep.

• Efficiency of project workflows and processes.

Our Work Culture

• Training and development opportunities to support your professional growth to set you up for success.

• Supportive and collaborative team environment where employees are valued, heard and respected.

• Clear communication channels and transparent leadership to foster trust and open dialogue.

• Opportunities for personal and professional growth through training, mentorship and career development programs.

• Emphasis on diversity, equity and inclusion practices to create a welcoming and inclusive workplace.

• Commitment to employee well-being with comprehensive benefits packages and resources for mental health support.

• A new positive and uplifting healthy work culture that promotes positivity, creativity, and a sense of belonging.

• Empowerment and autonomy core values that emphasize training and trusting employees to take ownership of their work and be proactive.

Working Conditions

• Standard office environment with regular office hours, but may require additional hours for events, meetings, and other activities.

Work Experience

Qualifications & Experience

Required

Bachelor's degree in Marketing, Business, Communications, or a related field.

5+ years of experience in project management, preferably in a marketing or creative environment.

Preferred

7+ years of experience managing multiple projects, deadlines, and budgets simultaneously.

Experience working with cross-functional creative, digital, and production teams.

Experience in a fast-paced, agency or in-house marketing environment.

Skills & Competencies

• Strong organizational and time management skills.

• Proven ability to manage multiple projects with competing priorities.

• Process-oriented mindset with a focus on efficiency and continuous improvement.

• Customer-service orientation with strong interpersonal and relationship-building skills.

• Excellent communication and stakeholder management abilities.

• Ability to anticipate challenges and proactively solve problems.

• Detail-oriented with a strong sense of accountability and follow- through.

• Proficiency with project management tools and systems.