User Support Technician

Job Description

Job Description

User Support Technician I (Entry-Level IT Support) Overview

We are seeking a motivated User Support Technician I to join a fast-paced IT support environment. This role serves as the first point of contact for end users , providing technical support for hardware, software, and service-related issues via phone, email, and chat.

The ideal candidate will bring strong customer service skills, technical troubleshooting ability, and a positive, professional attitude while supporting a wide range of IT environments.

Minimum Qualifications

Education

• High School Diploma or equivalent required
• Associate’s or Bachelor’s degree in IT or related field preferred
• Relevant technical certifications or trade school training encouraged

Experience (One of the following)

• 1+ year of Service Desk experience
• OR
• 2+ years of Tier 1+ experience in system administration or networking
• OR
• 1+ year of IT Field Technician / Deskside Support experience

Certifications (Required within 6 months of hire)

• CompTIA A+
• ITIL 4 Foundation

Key Responsibilities

• Serve as the primary point of contact for IT support requests
• Provide remote troubleshooting and resolution for hardware, software, and service-related incidents
• Log, track, and manage tickets using IT service management tools
• Escalate issues appropriately to ensure timely resolution
• Support onboarding and offboarding activities , including account setup and access management
• Assist users with hardware/software usage and best practices
• Utilize tools such as ITSM platforms, endpoint management systems, and remote support tools
• Perform basic network troubleshooting and diagnostics
• Support environments including:
  • Windows and Mac operating systems
  • Mobile devices (iOS)
  • Microsoft 365 applications and services
  • Active Directory and account management
  • VPN and VoIP systems
• Collaborate with team members and contribute to process improvement and documentation
• Occasionally assist with hardware deployments or onsite support needs
• Participate in an on-call rotation for after-hours or weekend support

Required Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills (written and verbal)
• Ability to remain calm and effective in high-pressure situations
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively
• Willingness to learn, take initiative, and grow professionally

Technical Skill Set

• Desktop and hardware support
• IT troubleshooting and ticket resolution
• Windows operating systems
• Basic networking fundamentals

Additional Qualifications (Preferred)

• Experience documenting standard operating procedures (SOPs)
• Familiarity with ITIL best practices and service management processes
• Exposure to enterprise tools such as endpoint management or ticketing systems

Work Environment

• Fast-paced, team-oriented IT support environment
• May require occasional travel to nearby sites or offices
• Hybrid or onsite expectations may vary based on business needs

Experience Level

• Entry-Level

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Austin,TX.

Application Deadline

This position is anticipated to close on Jun 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.