People Solution Group Specialist

People Solution Group Specialist Reporting to Supervisor, People Solution Group Location: Rochester, NY Work Type: Office The base salary range for this position is dependent upon experience and location, ranging from to $87,500 to $109,500 plus up to 16% bonus. The People Solution Group Specialist (HR Generalist) provides a range of services in support of the HR Operations function and overall HR service delivery model. This role will provide exceptional customer service as well as subject matter expertise on the processes supported. The PSG Specialist will serve as the first point of contact for ‘Tier 1’ HR related questions by responding to incoming inquiries and cases related to a variety of common HR processes and procedures. The PSG Specialist will also provide solutions and support across a variety of cross-functional projects, process workflows, collaborating with all functional areas of HR to develop and implement initiatives to address employee concerns, promote a positive work environment, and be a trusted resource for our HR business partners and people leaders. Key Responsibilities: Respond accurately, timely, and consistently to incoming inquiries and change requests within required standards and service level agreements (‘SLA’s’). Ensure that correct and concise information is captured in the Service Now case management system to allow for an audit trail and accurate metrics reporting. Provide tactical on-site support to HR business partners and local business leaders. Partner with other HR departments to support our Total Health and retirement programs, people review processes, benefits/career fairs, and special projects and initiatives as needed. Contribute to process improvement efforts by identifying opportunities to streamline workflows, enhance efficiency, and optimize the employee and people leader experience. Provide clear explanations of HR and company policies, procedures, processes, and administration to employees and people leaders. Coach employees and people leaders through all direct access system activities including SAP, Service Now, and Workday. Escalate or transition requests to third party vendors or subject matter experts as needed, ensuring a warm handoff and exceptional customer service. Understand the importance of confidentiality and data integrity, strictly adhering to internal practices to ensure data privacy and compliance with all federal, state, and local labor laws and regulations. 15%-20% of the role requires jurisdictional site visits. Qualifications: Bachelor’s degree in human resources, business administration, or a related field (or 5+ years’ equivalent experience). At least 5 years of experience in a human resources or people advisory role. Strong knowledge of employment laws and regulations. Strong communication and interpersonal skills, with the ability to build relationships at all levels of the organization. High level of confidentiality and professionalism. Intermediate in Microsoft Office (i.e., Word, Excel, PowerPoint). Strong ability to identify issues and offer practical solutions. Clear, concise, and effective communicator with employees and people leaders. Ability to handle sensitive information with discretion. Strong understanding of legal compliance and HR best practices. Efficient in managing HR administrative tasks and coordinating various HR functions. Experience working for a multi-state and/or global organization. Preferred Qualifications: Professional certification (i.e., PHR, SHRM-CP, or similar) HR systems experience (i.e., SAP, Service Now, Workday, or similar) Retiree benefits knowledge Company: ROCHESTER GAS & ELEC CORP Información Movilidad Tenga en cuenta que cualquier solicitante que no sea ciudadano del país de la vacante estará sujeto al cumplimiento de los requisitos de inmigración aplicables para trabajar legalmente en ese país. Las prácticas y políticas de empleo de AVANGRID están orientadas a la contratación de una plantilla diversa y al mantenimiento de una cultura inclusiva. En AVANGRID ofrecemos oportunidades de empleo y promoción justas y equitativas a todos los empleados y candidatos independientemente de su raza, color, religión, nacionalidad, sexo, orientación sexual, edad, estado civil, discapacidad, condición de veterano protegido o cualquier otra condición protegida por la legislación federal, estatal o local. 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