Client Service Representative

Client Service Representative Compensation $18 - $21/hr. based on experience Benefits 401(k) with matching Health, Dental, and Vision insurance Health Savings Account (HSA) / Flexible Spending Account (FSA) Life and Disability insurance Paid Time Off (PTO) and Holidays Employee Assistance Program and Discounts (including Pet Discount) Professional development and tuition assistance Uniform stipend Retirement plan Schedule Full Time. Day/Night Shifts. Rotating Weekends Required. Job Description As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests. Responsibilities Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person. Appointment Coordination: Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process. Communication Mastery: Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged. Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail. Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation. Qualifications At least 2 years of customer service experience in a medical setting. Veterinary experience is preferred. A solid employment history with proven reliability. The ability to work independently while being self‑driven and eager to grow. A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations. Fluent English skills (speaking & reading) are required; fluency in multiple languages is a plus. Why Choose AVES? Work alongside a compassionate, dedicated team of veterinary professionals. Thrive in a dynamic, fast‑paced environment where no two days are the same. Make a direct impact on the lives of pets and their families during critical times. Receive continuous training and growth opportunities — we’re passionate about teaching! Enjoy a competitive salary and benefits package. About AVES Austin Veterinary Emergency & Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional care when it matters most. We offer comprehensive specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology, and a fully integrated Oncology Cancer Center. Nearby Communities Austin, TX Round Rock, TX Cedar Park, TX Georgetown, TX Leander, TX Pflugerville, TX Hutto, TX Kyle, TX Buda, TX Lakeway, TX Bee Cave, TX Dripping Springs, TX Liberty Hill, TX Manor, TX Elgin, TX Bastrop, TX Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. #J-18808-Ljbffr Ethos Veterinary Health