Veterinary Client Service Representative - Urgent Care

Veterinary Client Service Representative – Urgent Care Full‑time: 12:55 p‑m – 10 p‑m (some days around 9:15 p‑m), four days per week, minimum of two Saturdays. Thrive Round Rock – 603 Louis Henna Blvd, 190 STE 190, Round Rock, TX. About You You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast‑paced veterinary clinic or animal hospital. You’re comfortable managing appointment scheduling, multi‑line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience. The success of your patients’ care matters to you, and your success matters to us. Your Experience & Skills Prior veterinary experience required Strong communication and interpersonal skills Comfortable using practice management software Ability to multitask in a fast‑paced environment Compassion for animals and a strong customer service mindset Reliable and punctual with strong attention to detail Responsibilities Greet clients and pets warmly upon arrival, ensuring a welcoming and professional environment Answer phones, schedule appointments, and manage the clinic’s appointment calendar Check clients in and out, process payments, and provide accurate invoices Maintain up‑to‑date client and patient records with attention to detail and confidentiality Communicate clearly with veterinary staff and clients to relay important medical and care information Assist with front desk operations including filing, restocking, and maintaining a clean lobby Provide empathetic and calm support during urgent or emotional situations Assist the team with additional responsibilities as needed Career Growth Opportunities Here, you can grow your career through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses – ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital Benefits – Our Care in Action Competitive pay 401(k) with employer match Mental health resources, including easy access to therapy through Lyra Health Paid parental leave Parental leave for when you adopt a pet Subsidized backup childcare and elder care Expert advice, support and network discounts for fertility and family planning FREE CE courses Pet perks and veterinary service discounts Student loan support tools and assistance About Thrive Pet Healthcare Thrive Pet Healthcare creates the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. Its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people through mentorship, leadership programs, continuing education, and well‑being initiatives. #J-18808-Ljbffr Thrive Pet Healthcare