Receptionist - Crestview Veterinary Clinic on Airport Road

Job Title: Receptionist

You are invited to join the collaborative environment at Crestview Veterinary Clinic at Airport Boulevard, where we prioritize comprehensive veterinary care and exceptional service for the Austin community. Our mission is to build long-term relationships and ensure open communication with every client. Our focus on quality and compassionate service is reflected in our excellent 4.7-star community rating. This is your opportunity to do your best work alongside dedicated teammates who are passionate about advanced small animal medicine. We believe in fostering a culture of continuous learning and professional development. As a valued member of our team in Austin, you gain access to a broad professional network dedicated to your success. We provide the resources and mentorship needed for you to grow your career, offering structured programs designed to help teammates achieve advanced goals, whether that means becoming a credentialed technician, moving into a leadership role, or simply expanding your clinical expertise every day. The quality of medicine we practice is centered on advanced veterinary care and comprehensive services. We ensure our teammates are equipped with the tools necessary to perform sophisticated procedures, including advanced surgical services, thorough testing and diagnostics, and critical urgent care. We emphasize robust wellness and prevention strategies, but our commitment to advanced care ensures that you can confidently manage complex medical cases, providing the full spectrum of quality healthcare our patients deserve. Located in Austin, Texas, you will find yourself in one of the most vibrant and exciting cities in the country. Known for its eclectic culture, dynamic live music scene, and abundant outdoor activities, Austin offers a fantastic quality of life. Whether you enjoy exploring the greenbelts, dining at world-class restaurants, or immersing yourself in the local arts scene, Austin provides the perfect setting to balance a rewarding professional career with a dynamic and enriching personal life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.