Collections Representative II

Overview Auto req ID: 57778 Title: Collections Representative II Job Function: Collections Location: Plano, TX Workplace Category: Hybrid Company: Harley-Davidson Financial Services Full or Part-Time: Full Time Harley-Davidson Financial Services, a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships, helping make the ride attainable for all. Located just outside of the heart of DFW, the Plano, Texas office serves as one of the Company\'s two operations centers. It serves as the main hub for HDFS\' Commercial Finance business, and also houses employees representing Rider Services, Underwriting, Risk, Enterprise Project Management, Accounting, Compliance, Human Resources, Global Information Services, Communications, and Legal. Join our team as a Collections Representative II. Are you ready to ride with us? Job Summary Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking information gathering and troubleshooting. The Collections Representative answers basic inquiries or resolves problems by following routine procedures and processes. This position is fully remote but candidates must be located within an hour from the Plano, TX area. Start Date: Tuesday, September 8 (during training, hours will be 9am-6pm CST, Mon-Fri) Regular Hours beginning in September: 8am-5pm CST (4 shifts Mon-Fri); 10am-7pm CST (1 shift Mon-Fri); 8am-12pm CST every other Saturday; will work one half day during the week when working a Saturday. Job Responsibilities Responsible for collecting on assigned delinquent accounts by telephone or correspondence if necessary. Supports dialer function through outbound manual dialer campaign. Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level. Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable. Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues. Uses effective time management to ensure customer service experience is satisfactory and meets expectations. Ensures that all steps necessary are taken to protect the interest of the company. Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone\'s responsibility. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need, and comply with relevant laws, regulations, internal policies and procedures. Education Requirements High School Diploma or Equivalent Required Education Specifications High School diploma/GED Required. Experience Requirements MUST HAVE a minimum of 2-3 years of recent collections experience. Must have/be able to obtain high-speed hardwired internet access. Must reside within 1-hr of Plano, TX Adherence to high ethical standards of truthfulness, honesty and fairness. Ability to prioritize workflow to meet department objectives Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy. Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally. Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates. Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change. Self-motivated, professional with strong organizational and problem-solving skills. Ability to work in a fast paced, time-sensitive environment. Previous CBS call model experience is preferred. The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time employees including, but not limited to, bonus programs, health insurance benefits, a 401k program, onsite fitness centers, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here. Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Pay Range: $18.70 - $28.13/hour ($38,900 - $58,500) Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is not eligible for relocation assistance #LI-HDFS #J-18808-Ljbffr