Customer Retention Lead

Job Description: Location: 580 S Havana St, Aurora, CO 80012 Pay Type: Draw + Commission Full Time Pay Range: $90,000 - $105,000 per year The application window is expected to close on 6/17/2026 Building rapport with guests and creating long-term relationships will be key to your success. The Customer Retention Lead will be responsible for managing a portfolio of lease end clients and ensuring a seamless and successful end-of-lease experience. Why Schomp: A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interaction Opportunity for professional development and growing your career Employees are eligible for discounts on vehicles, parts, and service On-site Gym/Gym Reimbursement What you will do: Source leads through various channels, including cold-calling, email campaigns, and referral networks. Follow up with potential clients through texts, emails, and calls, building relationships and establishing rapport. Set appointments with clients, coordinating schedules and logistics for efficient meetings. Inspect cars for lease end, evaluating their condition and advising clients on their options. Greet clients at appointments, conducting fact-finding interviews and guiding them through the end-of-lease process before handing off to appropriate team members. Evaluate cars for trade-ins, providing accurate appraisals and negotiating favorable terms for clients. Pull pay-offs and ground leases, ensuring a smooth transition for clients. Track progress with trade-up clients, responding to email inquiries and assigning leads to appropriate team members. Assign trade-up leads to the sales team, setting appointments and evaluating cars as necessary. What we are looking for: Excellent communication, presentation, and interpersonal skills Experience in product or retail sales preferred Competitive drive A heart for customer care and demonstrated ability to provide excellent customer service Availability to work retail hours High School Diploma or equivalent required Valid Driver’s License Clean driving record with minimal accidents, points or moving violations Able to use/learn to use: CRM database, Google Suite and other automotive software products as required Company Benefits: Comprehensive medical, dental and vision coverage Health Savings Account Company provided life insurance Paid vacation, sick, and bereavement (Benefit Days UT) 401(k) with company match Short and long-term disability insurance Accident, critical illness, optional life, and hospital indemnity insurance Employee Assistance Program that offers counseling, financial or legal sessions Pet Insurance Schomp Automotive Group is an Equal Opportunity Employer The compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to View email address on click.appcast.io or contact View phone number on click.appcast.io. Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There’s a reason why Schomp was a 2018 Finalist for “Best Companies to Work for in Colorado.” This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistent, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.