Operations Manager in Addison

Job DescriptionJob Description A+ Staffing is seeking a highly organized, proactive, and people-focused Operations Manager / Chief of Staff for agrowing insurance agency in the Addison area. This is an excellent opportunity for a candidate with previous experience working in a medical practice, healthcare administration, or the insurance industry. The ideal candidate will bring a strong understanding of client service, compliance, and operational processes, along with the ability to build relationships, solve problems, and support a fast-paced, team-oriented environment.This is a unique leadership opportunity designed for someone who wants to build a long-term career with our organization. The ideal candidate will spend the first 12–24 months learning every aspect of the business, building relationships with the team, and gaining a thorough understanding of our operations, culture, and processes. As they demonstrate leadership, accountability, sound judgment, and operational excellence, they will assume increasing responsibility with the goal of managing day-to-day operations and serving as a trusted strategic partner to ownership. This role is ideal for someone who enjoys improving processes, developing people, solving problems, and creating operational excellence. Compensation: Starting salary of approximately $80,000, plus a generous benefits package, annual performance-based bonus, and excellent opportunities for long-term career growth and advancement. Responsibilities Operations & Leadership Learn all company operations, workflows, and internal processes through training and collaboration with leadership. Work closely with ownership to understand company standards, decision-making, and long-term business goals. Coordinate and facilitate new employee onboarding and training. Provide operational support to team members and assist with problem-solving as issues arise. Identify process breakdowns and proactively recommend or implement solutions. Help maintain accountability across the organization by ensuring employees follow established procedures and company standards. Monitor operational timelines to ensure key tasks and deadlines are completed on schedule. Support leadership with special projects and strategic initiatives as needed. Team & Human Resources Manage internal employee engagement initiatives, including work anniversaries, birthdays, and quarterly team-building activities. Coordinate employee communications and internal events. Assist with employee questions and help foster a positive, collaborative work environment. Lead employee open enrollment meetings and assist with benefits communication. Stay current on HR and compliance best practices, with SHRM membership or professional development encouraged. Account Management Support Coordinate monthly Account Management review meetings to ensure renewals and client updates are completed accurately. Track account management metrics and operational calendars. Assist the Account Management team during high-volume periods or when additional support is needed. Help resolve client issues while recognizing when leadership involvement is appropriate. Compliance & Financial Operations Respond to compliance-related questions and maintain compliance calendars and reminders. Upload commission reports into payroll systems. Set up new client invoicing and oversee invoicing processes within QuickBooks. Support accurate operational reporting and financial workflows. Qualifications Bachelor's degree in business, Operations Management, Human Resources, or a related field . 5+ years of experience in operations, business management, project management, HR, or a similar leadership role. Strong organizational, project management, and time management skills. Exceptional communication and interpersonal abilities. Proven ability to build trust, hold teams accountable, and lead with professionalism. Excellent problem-solving and decision-making skills. High level of integrity, discretion, and attention to detail. Experience with Microsoft Office, CRM systems, and QuickBooks or similar accounting software . SHRM certification or willingness to pursue professional development is a plus. #J-18808-Ljbffr Energy Jobline ZR