Senior Telephony Engineer

Job Description

Job Description

Job Overview:

Pay Range: $60.00hr - $65.00hr

Requirement/Must Have:

• 2+ years of experience with Avaya on premise PBX systems.
• 2+ years of experience administering VoIP and unified communications platforms.
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
• 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.
• Moderately complex to complex knowledge of telephone network services.
• Moderately complex to complex knowledge of methods of telephone network design.
• Advanced knowledge of systems administration techniques and tools.
• Strong interpersonal and communication skills and ability to manage multiple, shifting priorities.

Responsibilities:

• Provide operational and advanced telephony administration.
• Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services.
• Maintain accurate 911 location information.
• Provide exceptional customer service and professional interaction to build and maintain operational credibility.
• Create detailed technical notes and documentation.
• Create knowledge base articles for internal and customer consumption.
• Use internal systems for tracking work performed and labor hours.
• Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems.
• Research, design, maintain, and implement improvements to enterprise telephony network.
• Perform advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices.
• Develop and document standards, processes, and configurations.
• Perform quality assurance testing.
• Work with vendors to provision new circuits and outage resolution.
• Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation.
• Diagnose and resolve related issues.
• Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems.
• Provide technical input and recommendations for strategic direction of enterprise telephony services.
• Serve as primary point of escalation for technical work.
• Provide operational and engineer-level support for enterprise telephony network and unified communications.
• Respond to customer incident tickets and provide resolution.
• Coordinate multi-team efforts to resolve outages quickly.
• Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies.
• Seek opportunities for automation to streamline operational processes and work with the automation team to implement.
• Work collaboratively with team members, other groups, and vendors to increase service quality.
• Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.
• Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime.
• Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams.
• Adhere to all Incident Management and Change Management processes.

Nice to Have:

• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.

Skills:

• Avaya PBX.
• VoIP.
• Unified Communications.
• SIP.
• RTP.
• QoS.
• Dial Plans.
• Call Routing.
• Voice Gateway.
• E911.
• SBC.
• PSTN Integration.
• Systems Administration.

Qualification And Education:

• Bachelor's degree or equivalent work experience.
• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders.
• Ability to present technical and non-technical reports in a clear and concise manner.
• Ability to establish effective working relationships with vendors, management staff, and users.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.