Associate Manager, Customer Experience
Berger Health System
- # Associate Manager, Customer ExperienceApplylocations: GRANT MEDICAL CENTERtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR153311**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.**Job Description Summary:**The Manager, Customer Experience leads day to day departmental operations to deliver a high quality, consistent customer experience. This role adapts plans to operational challenges, uses analytics to drive performance improvement, and fosters a culture of continuous improvement and accountability.**Responsibilities And Duties:**Lead daily operations of the customer experience department to ensure consistent, high‐quality service delivery. Manages the adherence of standard work and operational compliance applicable to roles and responsibilities within the department. Sets daily priorities to ensure service coverage and task completion. Problem solving guided by policies and procedures; escalates complex issues, when appropriate. Oversee frontline customer experience operations and shift coverage Collaborate with cross‐functional partners to address service barriers and support organizational initiatives. Monitor daily service metrics and patient feedback, maximizing the use of customer service tools and programs for enhanced patient experience. Support service recovery and resolve routine complaints Coordinate rounding and visitor management activities Assists with the implementation of strategies into actionable plans that address operational challenges and emerging customer needs. Assists to drive improvement in key performance indicators (KPIs) including experience scores, service recovery, and employee engagement. Uses customer analytics to identify performance trends, recommending improvement plans and implementing changes. May manage departmental budgets, staffing models, and operational resources. Coach associates on service excellence behaviors and hospitality standards Coach and develop team members, promoting a positive, customer‐centric culture. Mercer Skills & Proficiency Tiers Service Orientation: Foundational – Consistently models service standards; resolves routine issues. Operational Execution: Foundational – Executes daily workflows and staffing plans. Team Supervision: Applied – Provides coaching and performance feedback. Conflict Resolution: Applied – Manages routine service concerns independently. Strategic Thinking – Applied Performance Management – Advanced Customer Analytics – Applied Financial Acumen – Applied Measurable Indicators Achievement of annual customer experience KPIs. Improvement in service recovery cycle time. Employee engagement & retention. Budget accuracy and operational cost efficiency. Achievement of annual experience KPIs Employee engagement and retention metrics Service recovery turnaround time Budget adherence and financial performance As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.**Minimum Qualifications:**Bachelor's Degree**Additional Job Description:****SPECIALIZED KNOWLEDGE*** Strong operational problem‐solving and prioritization skills.* Ability to interpret and communicate data insights.* Excellent communication and interpersonal skills.* Ability to coach frontline staff and build high‐performing teams.* Working knowledge of budgeting and staffing processes.**Work Shift:**Day**Scheduled Weekly Hours :**40**Department**Customer Experience OfficeJoin us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
- J-18808-Ljbffr Berger Health System
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Associate Manager, Customer Experience in Columbus, OH vacancy
- ...exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express... ...Easton Town Center Responsibilities Express is seeking an Associate Manager to join our team. The Associate Manager supports the store...SuggestedFull timePart timeWorldwideNight shift
Express
Columbus, OH2 days ago $70k - $94k
...telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and... ...-dollar parent company. Location & Flexibility Our Associate Digital Marketing Manager is an integral part of our Digital Marketing team at...SuggestedWork at officeFlexible hoursWillowTree
Columbus, OH2 days ago$182k - $250.8k
...are too, let’s talk. About the role The Customer Success Executive - Enterprise role will... ...at Okta. You will report to the Regional Manager, Customer Success and be responsible for... ...in this role if you: Have 10+ years of experience in a customer success, account management...SuggestedLocal areaWorldwideFlexible hoursShift workOkta, Inc.
Columbus, OH2 days ago- Job Description Title: Retail Associate Manager Location: Columbus, OH Compensation: T-Mobile Premium Retailer - Wireless Vision Do... ...at driving sales results, team motivation, and impacting customer experience? Are you passionate about the latest technology trends? Then...SuggestedLocal areaRelocationFlexible hoursNight shiftWeekend work
- Job Summary The Global Customer Success Manager (GCSM) - Liquid Cooling is responsible for protecting customer operations and experience during the deployment, operation, and lifecycle of global, mission‑critical products. This role leads the end‑to‑end customer response...SuggestedTemporary work
- ...Head of Customer Success About the Company Growing financial technology company... ...expansion revenue, and strategic account management, as well as partnering with various internal... ...strategic customer relationships, experience in leadership roles, and strong business...
$60k - $70k
...menstrual equity and create a better bathroom experience for everyone. About the Role: As an Associate Account Manager at Aunt Flow, you will be the primary point of... ...important part of our business. You’ll guide these customers through self‑service enrollment, nurture the...Full timeRemote workAunt Flow
Columbus, OH2 days ago$81.9k - $152.1k
...Are you an experienced travel account management professional interested in the Media and... ...Company operations. Those with no TMC experience will not be considered. What You'll... ...business objectives. Providing guidance to customers in the assessment of goals and...Immediate startFlexible hoursAmerican Express Global Business Travel
Columbus, OH2 days ago- ...growth to a team of 50+ people. The Head of Customer Operations will be central to this journey—owning the customer experience, driving retention, and building the systems... ...you'll lead our customer success and account management functions, ensuring an exceptional...Flexible hoursShift work
- A growth-stage fintech company in Ohio is seeking a Head of Customer Operations to lead customer success and account management. This pivotal role involves optimizing customer experiences, driving retention, and developing scalable processes. The ideal candidate will have...
$97.6k - $225.7k
Zoom is offering a Product Enablement role in Columbus, Ohio, aimed at supporting their Customer Experience team. The successful candidate will work across functional teams to create impactful enablement for Zoom's products, including Contact Center and Virtual Agent. A...Remote job$90k - $110k
Role Title: Manager, Customer Solutions About impact.com. impact.com is the world’s leading commerce partnership marketing platform, transforming... ...passion for service and delivering memorable customer experiences. Great candidates embody those values, along with meticulous...Work at officeWorldwideHome officeFlexible hoursShift work3 days per week$97.6k
...Can Expect This Product Enablement role will support our Zoom Customer Experience (ZCX), including Zoom Virtual Agent (ZVA). You will support... ...products. Working with the regional and segment enablement managers to curate the product enablement strategy; and deliver...Work at officeRemote work$11.5 - $13.5 per hour
UDF-MyScoop Branding in Columbus, Ohio is hiring an Ice Cream Specialist to deliver exceptional service and prepare various ice cream items. Responsibilities include greeting Guests, operating the point of sale system, and ensuring store cleanliness. The ideal candidate...Hourly payPart time- ...Cream Specialist in Lewis Center, Ohio. The role is part-time, requiring 25 hours or less per week, and involves providing excellent customer service while preparing various ice cream products. Candidates must be at least 16 years old and proficient in English....Part time
$11.5 - $13.5 per hour
...Specialist to deliver exceptional guest service while preparing ice cream items. Responsibilities include ensuring store readiness, managing point-of-sale operations, and maintaining inventory standards. The ideal candidate must be at least 16 years old and possess...Part time- Cameron Mitchell Restaurants is looking for a General Utilities team member in Columbus, Ohio, dedicated to delivering genuine hospitality. Responsibilities include properly washing and storing kitchen items, assisting in food preparation, and maintaining cleanliness standards...
- Lane Bryant is seeking a part-time Associate located in Columbus, Ohio, responsible for creating an inviting store environment through customer engagement. This role requires strong sales or hospitality experience, excellent communication skills, and an ability to work...Part timeFlexible hours
$11.5 - $13.5 per hour
...environment. Applicants should be 16 years or older and able to work flexible shifts, including 1st, 2nd, or 3rd shifts. Experience with customer service and cash handling is essential. The pay range for this position is between $11.50/hr and $13.50/hr. #J-18808-Ljbffr...Part timeFlexible hoursNight shiftDay shiftAfternoon shift- A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility The Customer Experience Manager is responsible...
- ...candidate will ensure a clean, safe, and efficient environment, while effectively handling transactions and maintaining superior guest experiences. This part-time role requires working flexible shifts and is suitable for individuals aged 16 or older. Interested candidates...Part timeFlexible hours
- ...looking for an energetic Front Desk Supervisor to lead the guest experience at Sheraton Suites Columbus/Worthington. This role requires 1-... ...skills. Responsibilities include supervising front desk associates, resolving guest concerns, and overseeing operational procedures...Weekend workAfternoon shift
$14 - $17.5 per hour
Customer Experience Manager page is loaded## Customer Experience Managerlocations: Reynoldsburg-2766 Brice Rdtime type: Full timeposted on: Posted Todayjob requisition id: R00308568Store - COLUMBUS-BRICE, OHDeliver a customer centric shopping experience by managing and...Full timePart timeLocal areaNight shiftEarly shift- ...environment. In this role, you will handle inbound calls, assist customers with vehicle inquiries, and ensure exceptional service satisfaction. If you have 2+ years of automotive call center experience and proven customer service skills, we invite you to apply. Our dealership...
- ...committed to the success of our customers. You will focus on growing... ...Our Client Support Services Manager is the customer ambassador... ...Delivers outstanding Customer Experience (NPS), Retention (renewal... ...environment and focuses on teamwork, associate development, training, and...Contract workCasual workLocal area
- ...supporting a portfolio of client accounts, ensuring high-quality experiences through effective problem resolution and proactive... ...ideal candidate will have a Bachelor’s Degree and 1-3 years of customer service experience, strong communication skills, and proficiency...
- ...and drinks. From duckpin bowling to pinball and shuffleboard, we bring people together for fun, memorable experiences. We are seeking a hands-on Hospitality Manager to oversee the guest experience on the floor and manage daily service operations. Reporting directly to...Shift work
$15 per hour
## Customer Experience ManagerApplylocations: Columbus, OH 43219time type: Full timeposted on: Posted... ...! Just ask any of our over 20,000 associates who work at Five Below and they’ll... ...score goals provided by the District Manager.* Responsible for leading front end operations...Hourly payLocal areaFlexible hoursNight shiftWeekend workAfternoon shift- ...Chain is seeking a passionate Client Support Services Manager in Westerville, Ohio, to enhance customer relationships and drive business growth. This role... ...contact for key accounts, ensuring outstanding customer experience and retention. The ideal candidate should have a...
$23 - $31.4 per hour
...Customer Experience Manager-Polaris Fashion Place Pay Range: $23.00 $31.40 Brand: Victoria's Secret Location: Columbus, OH Location Type: On... ...values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the...Full timeLocal areaImmediate startFlexible hoursNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Associate Manager, Customer Experience. Be the first to apply!
Related searches
- associate director clinical research Columbus, OH
- associate director Columbus, OH
- associate manager brand marketing Columbus, OH
- associate director clinical operations Columbus, OH
- retail associate manager Columbus, OH
- remote associate product manager Columbus, OH
- associate product manager web Columbus, OH
- associate director market research Columbus, OH
- associate manager Columbus, OH
- senior customer service manager Columbus, OH