Showroom Manager

Showroom Manager

We are searching for an experienced leader charged with managing our Charlotte, NC showroom. This role will own the financial performance of the showroom and exceed revenue goals for sales and profitability. Additionally, the manager will lead, coach, and develop a high performing sales team while working to foster, cultivate, and manage relationships within the trade design community.

The right candidate will be proactive and organized in their leadership; high-energy, versatile, and a strong communicator with the ability to strategically lead our showroom, while gaining brand loyalty and recognition in the market.

We value and cultivate long-standing relationships with our clients and our teammates. We work in a highly collaborative, creative environment that values each associate's contribution toward delivering beautiful, innovative, luxury products while providing superior customer service.

Key Responsibilities

Showroom Management:

-Execute organizational strategies to firmly position our company as the industry leader of luxury home surfaces and bath

-Create a culture of accountability and empowerment within the showroom

-Responsible for showroom operations; establishing and maintaining processes to uphold brand standards

-Lead/teach the execution of market share growth through strategic account development plans and execution. Weekly collaboration and field training, visiting all accounts on a weekly/monthly rotation

-Drive use of SAP, project pipelines, account list, social media, and technology.

-Research and implement innovative ways to proactively market products

-Create a showroom environment that delivers a luxury experience to all clients

-Attend and host industry events; lunch and learns, showroom tours, + other creative and collaborative gatherings

-Point of contact for client escalations, beyond sales consultant experience

-Showroom budget management, P&L responsibility, net 30 account-ageing report, expense reporting

Required Skills/Experience:

-Bachelor's degree or equivalent

-5 years' inside/outside sales experience in a showroom, retail, or design firm

-Minimum of 3 years' experience in a sales management role within high end luxury brand environment

-Fearless and innovative approach to selling with a client-centric mentality

-Ability to take charge, drive for results and make sound decisions quickly

-Ability to negotiate and close deals

-Digitally savvy – willing and able to connect with clients both virtually and in person

-Proven team builder with the ability to coach and develop a sales team

-Self-motivated leader with excellent communication skills, both verbal and written

-Well-connected within the luxury design trade around the showroom

-Exceptional time management skills with ability to multi-task

-Resilient with the ability to proactively overcome challenges

-Ability to inspire trust, integrity, and professionalism

-Innovative and strategic thinker

-Data driven

-Proficient in all Microsoft Office applications

-Plumbing/tile/construction background/exposure a plus