PATIENT ACCESS ASSOCIATE/EMERGENCY DEPT - PATIENT ACCESS - PRN VARIES (62515)

Patient Access Associate/Emergency Dept

Maryville, IL 62062; Bethalto, IL 62024; Collinsville, IL 62234; Edwardsville, IL 62025; Troy, IL 62294

Salary Range $16.00 - $24.75 Hourly Position Type PRN (12 Hours) Job Shift Varies Category Patient Access

Job Summary

Responsible for registering patients presenting for emergency services at Anderson Hospital or urgent services at an express care location by accurately and efficiently collecting patient demographic information and insurance information and entering it into the hospital registration system. This includes POS collections for any patient liabilities due at the time of service. This position will also be responsible for learning multiple software applications that relate to the registration processes and the collection processes. As a front line employee, the Patient Access ER Associate is responsible for providing excellent customer service while also protecting the privacy of the patient's health information.

ER Associate Primary Job Responsibilities

• Receiving Walk-In ER Patients
• Registering EMS Patients and/or ER Patients
• Returning to the patient to complete the registration process after the physician has seen the patient and accurately identifying the time of arrival in the registration
• Accurately identifying the patient's Primary Care Physician
• Collecting any applicable copayment or ER deposit if the patient has no insurance
• Completing the admission registration for an ER patient
• Registering direct admissions 24/7 into the hospital
• Registering direct admissions to the TRC unit
• Reviewing EcareNext Work List to address error issues
• Knowing and understanding Downtime Procedures
• Knowing and understanding all Patient Access Processes and Procedures and all software processes and procedures
• Wearing their badge during each shift and wearing the appropriate uniform jacket
• Meeting any new requirements if new processes or changes occur

Express Care Associate Job Responsibilities

• Receiving patients as they enter the Express Care and asking each patient, or the responsible party, to complete a patient Admission Card with basic patient personal and demographic information as well as their reason for visit
• Using/reviewing the Admission Card and obtaining additional identification and insurance information to accurately complete the patient registration and then adding the patient to Tracker
• Accurately identifying the patient's Primary Care Physician
• Collecting any applicable copayment or Express Care deposit after the physician as seen the patient
• Scanning all of the patient registration documentation and clinical documentation for each patient visit to the Express Care
• Reviewing EcareNext Work List to address error issues
• Knowing and understanding Downtime Procedures
• Wearing their badge during each shift and wearing the appropriate uniform jacket
• Meeting any new requirements if new processes or changes occur

Qualifications

Education Level: High school diploma or equivalent.

Experience Requirements: Typing skills of 50 wpm

Prior Customer Service experience is required.

Recent Patient Access experience is preferred.

POS Collection experience is preferred.

Exposure to multiple types of software technology is preferred.

Medical Terminology course or background preferred