Health Plan Payment Solutions Executive Director - Healthcare Payments

Health Plan Payment Solutions Director

Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment. As a Health Plan Payment Solutions Director in Healthcare Payments, you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers.

J.P. Morgan Healthcare Payments supports healthcare organizations of all sizes with an end-to-end suite of solutions built specifically for healthcare. Backed by deep industry expertise and the scale of J.P. Morgan Payments, we connect consumers, providers, payers, and health tech companies across every healthcare payment transaction, creating a faster, simpler experience for all. Our solutions are compliant and certified to HIPAA to securely process payments and move healthcare data at scale. Through embedded integration, they streamline operations, reduce friction, and improve the consumer experience.

Job responsibilities

• Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience
• Leverages extensive knowledge of health plan payer sales for specific payment product and solution strategies and processes
• Manages strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses
• Manages the collection of client feedback and oversees the delivery of feedback to Product teams
• Maintains sales mentality with being goal and quota driven.
• Track, forecast, and report key performance metrics and pipeline activity through CRM tools.
• Manages complex sales cycles, including RFP responses, contract negotiations, and closing deals.
• Collaborate with internal stakeholders (e.g Product, Marketing, Commercialization, and Customer Success teams to meet client needs)

Required qualifications, capabilities, and skills

• 10 + years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products
• Extensive experience facilitating sales cycle activities and developing and optimizing strategies
• Lead enterprise-scale process optimization across cross-functional teams, redesigning end-to-end workflows, clarifying decision rights, and implementing governance/KPIs to improve cycle time, quality, and client outcomes.
• Demonstrable experience structuring and handling complex solutions for business problems to meet clients' needs
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Extensive in depth knowledge of healthcare Payers, including Claims Management, provider networks, and value-based care models
• Demonstrates critical thinking abilities across multitude of scenarios.
• Enterprise-level deal management
• Travel required up to 25% or as required

Preferred qualifications, capabilities, and skills

• Strong understanding of compliance and regulatory requirements (e.g. HIPAA, CMS guidelines)
• Strategic thinker with a focus on relationships, customer success and not transactional sales.
• Ability to build rapport and trust with an extensive list of stakeholders from executives to technical teams.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.