Support Engineer Tier II / III
Alexander Technology Group
Tier 2-3 Support Engineer Framingham, MA (fully on-site) Contract-to-hire Our client is seeking a Microsoft 365 Support Engineer for a contract-to-hire opportunity based fully onsite in Framingham, MA. This individual will provide technical support to daily users, predominantly C-suite and senior leadership, while working alongside another onsite IT professional and collaborating with remote helpdesk teams. Responsibilities Provide Tier 2-3 support for escalated Microsoft 365, Windows endpoint, identity, and collaboration issues Manage Windows Autopilot, Microsoft Intune, device provisioning, configuration policies, and application deployments Troubleshoot and support Teams, SharePoint, OneDrive, Exchange Online, Outlook, and Microsoft Entra ID Improve support processes through PowerShell and Microsoft Graph Qualifications 3+ years of hands‑on Tier 2/3 IT support, endpoint administration, or systems support experience Strong experience with Microsoft 365, Azure, Windows 11, Microsoft Intune, and Windows Autopilot Working knowledge of Entra ID, Exchange Online, Teams, SharePoint, and OneDrive, including troubleshooting authentication, access, and endpoint issues PowerShell and Microsoft Graph are a plus #J-18808-Ljbffr Alexander Technology Group
Vacancy posted 2 days ago
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