Product Manager - Automation/Intelligent Workflows

Product Manager – Automation & Intelligent Workflows

Are you ready to shape the future of fintech and operational excellence? Join the Ford Motor Credit Company (FMCC) Product Organization as a strategic leader driving our enterprise automation and intelligent workflow initiatives.

In this role, you will own the product discipline around Ford Credit's automation program. Ford Credit operates a large and growing production bot portfolio across critical domains, including claims, policy administration, financial reconciliation, compliance, and regional operations. As the Product Manager – Automation & Intelligent Workflows, you will act as the "connective tissue" between the business stakeholders who originate demand and the engineering teams that deliver technical solutions.

This is a highly visible, cross-functional role that directly shapes what gets built, what gets retired, and how value is measured and reported across the enterprise. You will own the "why" and the "what" of the automation pipeline—focusing on business value, ROI, user experience, and strategic road mapping. While you will work closely with highly technical teams, your primary focus is on strategic product leadership—acting as the business-driven visionary who understands the underlying technology deeply enough to orchestrate high-impact, scalable AI and automation solutions.

Responsibilities

What you'll do...

• Partner with business stakeholders to discover, map, and scope new automation opportunities.
• Translate process findings into structured business requirements, process flows, and use cases.
• Screen technical feasibility to route requests to the best technology path (RPA, Power Platform, APIs, AI).
• Develop robust business cases to quantify expected ROI, cost avoidance, and operational value.
• Prioritize and manage the development intake pipeline using a data-driven scoring methodology.
• Serve as the primary liaison between business units and the technical automation team.
• Monitor production bot health, triage operational exceptions, and manage upstream change impacts.
• Track post-deployment performance and actual value realization across the active portfolio.
• Optimize the automation inventory to drive standardization, component reuse, and retirement of low-value assets.
• Ensure all automated workflows comply with security, data privacy, and audit standards.
• Report program performance, portfolio health, and strategic ROI to executive leadership.

Qualifications

You'll have...

• 5+ years of experience in business/product analysis, product management, or a similar analytical, stakeholder-facing role.
• Proven experience modernizing legacy operations using RPA, workflow orchestration, OCR, or intelligent document processing.
• Background in Fintech, lending, originations, or financial services (highly preferred).
• Demonstrated ability to write business cases, model ROI, and manage backlog prioritization from intake to delivery.
• Strong conceptual understanding of AI/ML models (including supervised/unsupervised learning and LLMs) and their application in intelligent workflows.
• Deep technical fluency in RPA and automation tools, with the ability to translate operational pain points into well-scoped technical solutions.
• Strong "product thinking" skills to connect localized operational problems to scalable, platform-oriented solutions.
• Exceptional ability to translate complex technical concepts and data metrics into clear, executive-level business narratives.
• Proven leadership in building trust and driving alignment across cross-functional teams, including engineering, data science, legal, and compliance.

Even better you'll have...

• Background in Fintech, lending, originations, or financial services.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6 and ranges from $74,300-$124,500. This position is a salary grade 7 and ranges from $86,600-$144,900. This position is a salary grade 8 and ranges from $99,100-$166,200. Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io.

#LI-Hybrid #LI-FordCredit #LI-AW2

Job Identification 64974

Job Category Ford Credit Services

Posting Date 06/11/2026, 05:29 PM

Apply Before 06/26/2026, 12:00 PM

Degree Level Bachelor's Degree or equivalent

Job Schedule Full time

Locations 6000 Mercury Dr, Dearborn, MI, 48126, US (Hybrid)