Junior Encompass Administrator & IT Support Specialist
The Money Store
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Junior Encompass Administrator & IT Support Specialist Full Time Florham Park, NJ, US 2 days ago Requisition ID: 1864 Junior Encompass Administrator & IT Support Specialist About the Role We're looking for a Junior Encompass Administrator & IT Support Specialist to support our mortgage technology and office IT systems. This hybrid role combines hands-on administration of Ellie Mae Encompass with tier-1 and tier-2 help desk support, making it a great fit for someone who wants to build specialized mortgage-tech experience alongside broad IT generalist skills. Key Responsibilities Encompass Administration Manage user accounts, security roles, and persona settings in Encompass Troubleshoot loan folder access, user login issues, and workflow blocks Assist senior admins with custom fields, input forms, and business rules Run standard reports and pipeline views for loan officers and processors Test system updates and patches in a staging environment before production deployment IT Help Desk & Support Provide tier-1 and tier-2 technical support for hardware, software, and network issues Set up workstations, laptops, phones, and peripherals for new hires Troubleshoot Microsoft 365, Active Directory, email, and printer connectivity Document IT support tickets, resolutions, and asset inventory clearly Escalate complex server, network, or security issues to senior IT staff Required Skills & Qualifications Experience: 1-3 years of IT support experience, including at least 1 year supporting Ellie Mae Encompass Technical Knowledge: Working understanding of mortgage loan lifecycles and Encompass configuration IT Skills: Hands-on experience with Windows OS, Microsoft 365, and Active Directory Communication: Strong customer service, problem-solving, and documentation skills Education: High school diploma required; Associate's or Bachelor's degree in IT or a related field preferred #J-18808-Ljbffr The Money Store
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