IT Support Specialist Level 2 - Parsippany, NJ
Layer 7 Consulting
Job Description
Job Description
IT Support Specialist – Level 2
Description:
The IT Support Specialist – Level 2’s role is to facilitate troubleshooting and assistance of our client base and provide issue resolution and documentation. This can include receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary.
Responsibilities:
-Track customer issues and resolutions
-Field incoming requests from end users
-Perform post-resolution follow-ups to help requests
-Coordinate with fellow team members on escalations
Minimum Requirements
Strong desktop support/implementation skills for Windows 7 -10, Mac OSX
MS Office products and Office365 Email knowledge
Windows servers ( some server installation/maintenance experience preferred )
Highly self-motivated, ability to prioritize, and attention to detail
Working knowledge of VPN, firewalls, security and network (wired and wireless) troubleshooting
3-5 years' experience in IT help desk, customer service, answering calls and resolving issues remotely
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
General knowledge of ticketing system
Effective verbal and written communications
A valid driver's license and a reliable car since this position entails occasional traveling to client sites throughout northern NJ
Vacancy posted 17 days ago
Similar jobs that could be interesting for youBased on the IT Support Specialist Level 2 - Parsippany, NJ in Parsippany, NJ vacancy
- ...Desktop Support Tech Location: 10 Sylvan Way, Parsippany NJ 07054 Pay Rate: $25/HR on W2 This is a (level II) Executive support position providing White Glove support at client global... ...team (ZET) members are not being sent IT Service Management email notifications; Provide...SuggestedWork at office
AA2IT
Parsippany, NJ9 hours ago $42.5k - $57.5k
...have fun while doing it! Job Description: As an on-site IT Support Specialist, you will be a core member of our Technical Support Team... ...Responsibilities: End-User Support & Service Desk Provide Level 1/2 technical support via ticketing system, email, and chat,...Level 2Work at officeLocal areaRemote workWorldwidePCS Wireless
Florham Park, NJ1 day ago- FULL TIME - REGIONAL IT SUPPORT SPECIALIST - LEVEL 1 - ALPHABEST EDUCATION - Whippany, NJ Job Description AlphaBEST is where adventure begins. It's where teaching to the test ends and teaching to life begins. For elementary-age students who bring their curiosity into our...SuggestedFull timeWork at officeLocal areaRemote work
- PCS Wireless, located in Florham Park, NJ, seeks an IT Support Specialist to join their Technical Support Team. This on-site role involves delivering end... ...You will assist both on-site and remote users, require 1-2 years of experience, and have certifications like CompTIA...SuggestedWork at officeRemote work
$65k - $75k
Howmet Aerospace is seeking a NETWORK ADMIN/PC SPEC to support business and manufacturing infrastructure at their Dover, NJ facility. Ideal candidates will have a high school diploma or GED, along with relevant experience in technical support roles. Responsibilities include...SuggestedRemote work- Chemtrade Logistics is seeking a Traveling Technical Support Analyst to provide extensive on-site user support at various U.S. sites. This... ..., ensuring optimal network performance, and collaborating on IT initiatives. Candidates should possess a diploma in Information...
- ...Position: Application Support Specialist Location: Parsippany, NJ Estimated Duration: The client approximates that this project may last up to... ...Dataverse. • Handle escalated support tickets from Level 1 and 2 support, performing in-depth diagnostics to identify...Level 2Local area
My3Tech Inc
Parsippany, NJ4 days ago $59k
...our website: Job Description The Senior IT Support Specialist is responsible for implementing IT... ...systems. What you will do: Provide Tier 2 support to team members when needed Collaborate... ...into account roles with a comparable level of responsibility and impact in the relevant...Work experience placementWork at officeRemote work- ...IT Procurement Specialist Location: Onshore, Sompo Office Locations (multiple): Alpharetta, GA; Charlotte... ...Angeles, CA; Lubbock, TX; Morristown, NJ; Mt. Juliet, TN; New York, NY;... ...Procurement Role Summary The role supports the IT Procurement group by managing key...Contract workWork at office
Argyle Infotech
Morristown, NJ1 day ago - ...Role: Desktop Support Engineer Location: Parsippany, NJ FTE Job Description 1. Problem-Solving... ...issues efficiently. 2. Communication: Excellent verbal and... ...Collaboration: Work closely with other IT teams to resolve complex issues....
AceStack LLC
Parsippany, NJ9 hours ago - Plum Market Corporation, Inc is seeking a full-time Scan Auditor / IT Support in Bloomfield Township, MI. This dual role involves ensuring accuracy of pricing and providing technical support for store systems. Candidates should have a strong attention to detail, basic...Full timeFlexible hours
- ...IT Managed Services Support Engineer Level 3 Location: Parsipanny, NY or Remote (candidate will be starting in Parsipanny... ...first and then moving to Whippany, NJ) Local or Nationwide Candidates may... ...related activities. Provides level 2 and/or Level 3 support to the end...Level 2Full timeLocal areaRemote work
Cardinal Integrated
Parsippany, NJ1 day ago $120k - $135k
...cGMP manufacturing, we offer many support services including formulation and... ...expert at our Global Headquarters in Parsippany, NJ, providing white-glove IT support to executive leadership and... ...desktop-related issues. Provide Level 3/4 support, collaborating with IT...Contract workTemporary workLocal areaRemote workWorldwideFlexible hoursSimtra US LLC
Parsippany, NJ4 days ago- ...located onsite at the Company Headquarters in Parsippany, NJ. Overall: Provision, maintain and support critical infrastructure services within the IT Portfolio, across a diverse landscape of... ...at a technical and non-technical level with infrastructure, network, development...
The Resource Collaborative
Parsippany, NJ1 day ago $70k - $90k
...Information Systems Specialist Salary: $70,000 - $90,000... ...Restaurant Group | Livingston, NJ We are seeking a hands... ...Information Systems Specialist to support corporate offices, restaurants... ...a highly visible role for an IT professional who enjoys...Remote workGecko Hospitality
Livingston, NJ9 hours ago- ...US Army, Picatinny Arsenal, NJ - on site Temporary Backfill... ...Advisory and Assistance Services Support Contract for the Army. PM SL supports... ...Systems. Manages support of IT desktop support for assigned... ...Ability to pass the Army's Level I Information Assurance Security...Contract workTemporary workWork at officeRemote work
INALAB
Dover, Morris County, NJ3 days ago - ...Summary The IT Procurement Specialist is responsible for sourcing, purchasing, and managing IT hardware... ..., negotiating contracts and service level agreements, tracking procurement data... ...Ability to work independently while supporting cross-functional teams Key...
Clair Global
Cedar Knolls, NJ9 hours ago - ...IT Engineer/Service Desk Technician / Level 2 The IT Engineer/Service Desk Technician / Level 2: this person needs to be capable of handling most of the tickets from our level I team as they are escalated. Problem solver who is self-motivated and can figure things...Level 2Work at office
Ambassador Resources
Parsippany, NJ2 days ago $25 - $30 per hour
...Our client is looking for an IT Engineer/Service Desk Technician / Level 2 to join their team. This person needs to be capable of handling most of the tickets from the level I team as they are escalated. This is a good position for someone who wants to learn and get involved...Level 2Permanent employmentTemporary workWork at officeZobility
Denville, NJ1 day ago- ...Engineer and provide Windows Server build and support as well as Windows desktop support... ...Engineer will work in a Windows Network Lab. Parsippany, NJ - 5 year contract Must have... ...Local Candidates Only. 3 days on site - 2 days remote - May possibly work on site...Contract workLocal areaRemote work
3B Staffing LLC
Parsippany, NJ1 day ago $61.05k - $104.65k
Siemens is looking for a Technical Support Specialist at their Parsippany, NJ facility. This role involves providing technical support for fire safety systems, assisting engineers with troubleshooting, and ensuring customer satisfaction. Basic qualifications include a...- ...work on sourcing and service delivery activities associated with IT hardware, software, and service providers. The role will also... ...project teams through the vendor evaluation and selection process Support departmental customers by working with suppliers, negotiating...Contract workFor contractorsWork experience placementFlexible hours
$45k - $55k
...Job Description Job Description About the Role We are seeking an IT Support Specialist to join our growing IT team in Fairfield, NJ. This is an entry-level, execution-focused role providing first-line technical support to employees across the United States, Central...InternshipRemote work- IQVIA is seeking an Application Services Analyst in Parsippany-Troy Hills, NJ, to provide technical support for Veeva applications. The ideal candidate will have 1-3 years of experience with Veeva CRM and understanding of life sciences sales processes. Responsibilities...
- ...missing is you. Apply today! About the role The IT Operations & Portfolio Specialist supports the CIO organization by coordinating IT operational,... ...building breakthrough capabilities. Please note that Level, Title and/or Salary may be adjusted based on the...Hourly payContract workWork at office
Reworld
Florham Park, NJ4 days ago - A leading IT services provider in Florham Park, NJ is searching for a technical support specialist. The role involves installing and maintaining desktop hardware and software, providing technical support to end users, and managing user accounts in Active Directory. Responsibilities...
$35.25 - $59.91 per hour
...seeking a motivated Technical Support Engineer (TSE) to join our team... ...Independently resolve advanced system‑level issues in mechanical,... ...Qualifications Master's Level Degree and 2 years of related work... ...Per Hour. Primary Location: USA-NJ-Totowa. Benefits KLA’s total rewards...Level 2Hourly payWork experience placementRemote work$65k - $75k
...IT Business Operations Specialist The IT Business Operations Specialist supports enterprise IT operations through financial coordination, procurement management, portfolio tracking, and operational support. This role serves as a key liaison between IT, Finance, and...Permanent employmentFull timeContract workWork at officeHire Point Recruiting
Whippany, NJ4 days ago- ...Job Title : Desktop Support Engineer Location : Whippany, NJ Duration : Fulltime Responsibilities ~“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment...Full timeCasual work
SISL Global
Whippany, NJ9 hours ago - ...’re missing is you. Apply today!**About the role**The IT Operations & Portfolio Specialist supports the CIO organization by coordinating IT operational, financial... ...building breakthrough capabilities.Please note that Level, Title and/or Salary may be adjusted based on the...Hourly payContract workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Support Specialist Level 2 - Parsippany, NJ. Be the first to apply!
Related searches
- IT user support Parsippany, NJ
- tech support engineer Parsippany, NJ
- technical support Parsippany, NJ
- field technical support Parsippany, NJ
- IT systems support Parsippany, NJ
- technical customer service advisor Parsippany, NJ
- software technical support Parsippany, NJ
- tech support Parsippany, NJ
- IT support Parsippany, NJ
- technical product support Parsippany, NJ