Operations Analytics Analyst

Position Operations Analytics Analyst (Lake Mary, FL) – Job ID 698-V21521 Who We Are TurningPoint Healthcare Solutions is a leader in advanced clinical and technology‑enabled complex condition management. We provide an innovative suite of specialty care management services and technologies that enable health plans and employers to improve the safety, quality, and affordability of healthcare. Through our platform and specialized team of clinical experts, we work collaboratively with providers to deliver optimal care. Our comprehensive, integrated suite of services helps individuals receive the support they need at the time they need it most. Since 2015, we have supported more than 50 million people nationwide across a range of clinical specialties. Position Summary The Operations Analytics Analyst supports internal operational reporting, data infrastructure maintenance, and ad‑hoc analysis across Clinical Operations, Finance, and other internal departments. This core contributor of the Analytics team builds and maintains queries, views, and reporting pipelines that keep stakeholders informed and aligned. The role requires a detail‑oriented, curious mindset, proficiency with large healthcare datasets in a modern cloud environment, and a commitment to accuracy and process improvement. Roles and Responsibilities Query Design and Data Preparation Write and maintain SQL queries and analytical views against operational data sources in Databricks/Delta Lake. Define and implement data preparation logic based on stakeholder or analytics leadership requirements. Aggregate data from multiple sources into clean, usable datasets for reporting and analysis. Document data preparation procedures, field definitions, and query logic to support team knowledge sharing. Assess data quality, completeness, and usability prior to inclusion in work products. Data Analysis and Reporting Maintain and update referential database tables for operational reporting, including SLA tracking, historical inputs, and other reference data. Assist in developing and maintaining internal dashboards and reports for Clinical Operations, Finance, and other departments. Support audit report preparation related to NCQA, IRR, and other compliance initiatives. Collaborate with Clinical Operations, Data Engineering, and other departments to surface data quality issues and support continuous improvement. Contribute to automating recurring reporting workflows to improve efficiency. Perform ad‑hoc analyses as directed by analytics leadership or internal stakeholders. Visualization Design Build and maintain internal dashboards and reports using Power BI or similar tools, following established design standards. Translate analytical outputs into clear, well‑organized visualizations for decision‑making. Participate in QA reviews of existing reports and dashboards to ensure accuracy and relevance. Gather requirements with analytics leadership and stakeholders, refining reporting outputs over time. Database and Pipeline Support Support development, testing, and maintenance of analytical views and pipeline objects in the Databricks/Delta Lake environment. Validate data assets regularly to ensure accuracy and currency; raise anomalies to the appropriate team member. Collaborate with Data Engineering on data needs, upstream issues, and infrastructure improvements. Follow established data governance practices and contribute to documentation for quality and scalability. Organization and Workflow Management Manage personal workload across recurring deliverables and ad‑hoc requests, communicating proactively with analytics leadership. Maintain organized, well‑documented code and outputs for maintainability. Participate in process‑improvement efforts, identifying inefficiencies and suggesting solutions. Adhere to team standards for code structure, naming conventions, and documentation. Education, Experience and Licensure Bachelor’s Degree in Healthcare Analytics, Computer Science, Economics, Mathematics/Statistics, or related field preferred; Associate’s degree required unless equivalent experience is provided. Experience in a data analyst role or equivalent, preferably in health insurance or healthcare‑related environment. Strong attention to detail and commitment to data accuracy and quality. Solid organizational skills to manage multiple tasks and meet recurring deadlines. Effective written and verbal communication; able to present findings clearly to internal stakeholders. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Proficient in SQL and comfortable working in a modern cloud data environment. Preferred Skills Hands‑on experience with Databricks, Spark SQL, or equivalent cloud‑based data platforms. Working knowledge of healthcare data including claims, medical coding, provider data, and member eligibility. Familiarity with ETL concepts and data transformation logic. Experience building reports or dashboards in Power BI or comparable visualization tool. Demonstrated ability to write clean, efficient, well‑documented SQL across large datasets. Experience with Python for data manipulation or automation tasks is a plus. Ability to learn new tools, data structures, and business processes quickly and independently. Comfortable asking clarifying questions and escalating issues appropriately. Strong problem‑solving instincts with a desire to understand the “why” behind the data. TurningPoint Healthcare Solutions is an Equal Opportunity Employer. #J-18808-Ljbffr TurningPoint Healthcare Solutions