Branch Manager

Branch Manager


Job Summary


The Branch Manager plays a pivotal role in the growth and success of our Consumer Banking department. This leadership position requires you to oversee branch locations within your designated region, ensuring the development of your team, optimizing sales and performance, and ultimately contributing to the bank's success. You will serve as a mentor and motivator for branch managers and/or supervisors under your supervision, fostering a culture of excellence and customer service. Weekly 1-on-1s, daily huddles, monthly team meetings, and quarterly regional team meetings will be required with all your direct reports and your larger team as instructed by your Regional Branch Manager or the Chief Consumer Banking Officer.


Key Responsibilities

• Fulfill standard job duties of a Relationship Banker as needed in order to support branch management and daily branch operations.
• Grow deposits, increase referrals to other specialized departments, and grow new customer relationships.
• Assist in the selection, retention, and engagement for all employees, especially those assigned at the respective branch.
• Participate in community activities to grow, maintain, and retain customer relationships.
• Conduct weekly 1-on-1s, daily huddles, and monthly team meetings with each employee and as a team, developing individual career paths including performance management and behavioral action plans.
• Provide feedback to critical partners for business process improvement, training improvement, and operational efficiency across the branch network.
• Utilize internal consumer banking products, digital banking, and omnichannel tools to effectively train employees and assist customers.
• Train and encourage customers to use digital banking and virtual teller options while educating them on omnichannel delivery methods.
• Conduct daily, weekly, and monthly audit duties related to branch operations and risk management, including utilizing retail equipment and facilities platforms for equipment troubleshooting and resolution.
• Generate reports and complete key assignments to manage branch performance, including regular 1-on-1 check-ins with your Direct Supervisor.
• Lead and participate in Community Involvement events, activities, and other duties as assigned.

Required Competencies & Core Strengths

• Competitor Spirit: Face problems squarely, rise to the challenge, and make tough decisions.
• Creator: Show flexibility, adapt to change well, and foster an engaging environment.
• Entrepreneurial Spirit: Show initiative, seek successes, and remain strictly goal-oriented.
• Producer: Remain organized, accomplish tasks, take leadership, and maintain focus.
• Team Builder: Help build a top-performing team while providing support and rallying those around you.
• Stabilizer: Bring confidence, remain cool under pressure, and effectively balance priorities and time.
• Leadership & Sales Leadership: Possess a passion to serve others, build relationships, and drive corporate goals.
• Adaptability & Focus: Adapt quickly in a fast-paced environment with constant interruptions while remaining detail-oriented.
• Emotional Intelligence & Communication: Demonstrate empathy, active listening, and strong verbal and written communication skills.
• Customer Service & Conflict Resolution: Deliver exceptional customer service by addressing inquiries, resolving issues, and converting negative experiences into positive outcomes.

Qualifications & Experience


Basic Requirements:

• High School Diploma or equivalent.
• 5+ years of retail banking experience.
• 5+ years of management experience in a banking or retail environment with direct oversight of employees.

Preferred Requirements:

• Bachelor's degree in Business, Finance, or a related field.
• Professional certifications or designations in leadership.

Work Schedule

• Hours will vary depending on the assigned location.
• Consistent weekend availability on Saturdays (8:30 AM - 1:00 PM) is required.