Industrial Aftermarket Sales Manager

Job Title: Industrial Aftermarket Sales Manager
Location: WMFTS - USA - Sales - Wilmington, MA
Location Type: Remote
Website:
Group:

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This role will focus on:

We are seeking a strategic and results-driven Industrial Aftermarket Sales Manager to lead and grow our spare parts and aftermarket business across Industrial, OEM, and Environmental segments within both Process Industries and Life Sciences sectors.
This role is critical in maximizing the lifecycle value of our installed base and ensuring customer uptime through effective aftermarket strategy and execution. The successful candidate will bring strong commercial acumen, excellent communication skills, and a solid understanding of technical components such as pumps, tubing, and valves .

Reporting to the Direct Sales Manager, this role works cross-functionally and with executive leadership to align parts availability, pricing, and order execution with broader business objectives across the United States.

What you'll be doing

Strategy & Growth

• Develop and execute a comprehensive aftermarket and spare parts sales strategy to achieve revenue and margin targets
• Identify growth opportunities within the installed base and across customer segments
• Align aftermarket strategy with broader commercial and operational priorities

Portfolio Management

• Manage the full lifecycle of the spare parts catalog, including identification of high-turn items
• Develop and implement "recommended spare parts" kits for key customers

• Support efficient execution of smaller, non-project-related orders

Commercial & Customer Engagement

• Lead negotiations for long-term spare parts agreements and service level agreements (SLAs)
• Build and maintain strong relationships with customers, distributors, and channel partners
• Ensure alignment between pricing strategy, customer expectations, and business objectives

Cross-Functional Collaboration

• Partner with Operations, Finance, Procurement, and Customer Experience teams to align inventory, demand, and service levels
• Work across Sales, Marketing, Quality, Logistics, and Manufacturing to support execution and customer outcomes
• Engage effectively with stakeholders at all levels of the organization

Supply Chain & Risk Management

• Identify potential supply chain risks and proactively implement mitigation strategies
• Ensure parts availability supports customer uptime and service commitments

Performance & Analytics

• Track sales performance, lead times, and customer satisfaction using CRM and analytics tools
• Monitor key metrics and provide insights to support decision-making and continuous improvement

Capability Development

• Support internal training initiatives to strengthen knowledge of aftermarket solutions across sales and field teams
• Promote best practices and consistency in how aftermarket opportunities are identified and managed

This is what you'll need to be successful in this role:
• Proven experience in aftermarket sales, spare parts, or a related commercial role within a technical or industrial environment
• Strong commercial acumen with the ability to drive revenue growth and margin performance
• Experience working with technical products such as pumps, tubing, valves, or similar components
• Demonstrated ability to build and scale structured programs or initiatives
• Strong communication and stakeholder management skills, with the ability to engage across all levels of the organization
• Experience working cross-functionally with Sales, Operations, Supply Chain, and Customer Experience teams
• Analytical mindset with the ability to use data to inform decisions and drive performance
• Experience across both Life Sciences and Process Industries sectors
• Familiarity with CRM systems and data-driven sales tools
• Experience managing national or multi-region accounts and programs
• Background in manufacturing, industrial, or technical product environments

This position offers a salary range of USD 115,172.00 - 172,757.00 per year plus a Sales Incentive Program and a yearly car allowance. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate's expertise, and therefore may vary from the range listed. For roles based outside California, the applicable salary range may be lower.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments.

Equal Opportunity Employer

Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.