Customer Experience Specialist

Job Description

Job Description

Description: Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference. We offer team members:

• Careers with purpose.
• Teamwork environment.
• Amazing 401K Retirement Plan.
• Envision Paid Life Insurance.
• Medical, Dental, Vision, FSA Plans.
• 10 Paid Holidays.
• PTO & Vacation.
• Tuition Reimbursement.

POSITION SUMMARY: The Contracts Administrator serves as the primary point of contact and subject matter expert responsible for the comprehensive cradle-to-grave administration of the Defense Logistics Agency (DLA) AbilityOne Tailored Logistics Support (TLS) contract vehicle. This role encompasses managing all phases from RFQ submissions, Dealer of Record (DOR) registrations, purchase order creation and submission, vendor and supplier management, logistics coordination, invoice processing, Proof of Delivery (POD) submissions to DLA for payment, award tracking, and modifications to contract awards when necessary. A key focus of this role includes safeguarding Xpress' Supplier Performance Risk System (SPRS) rating by ensuring contract compliance, timely delivery, and meticulous documentation in alignment with AbilityOne and DLA guidelines. KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDE: Contract Lifecycle Management:

• Manage the full contract lifecycle, including preparation, submission, and execution of RFQs, purchase orders, and modifications.

Supplier and Vendor Management:

• Act as the primary liaison between Xpress, suppliers, vendors, and DLA, ensuring compliance with all contractual obligations and timely resolution of issues.
• Oversee supplier performance to ensure delivery timelines, quality standards, and compliance criteria are consistently met.
• Facilitate supplier Dealer of Record (DOR) registrations.

Logistics Coordination and Support:

• Coordinate logistics to ensure accurate and timely fulfillment of orders within awarded delivery schedules.
• Submit Proof of Delivery (POD) documentation to DLA for timely payment processing.

Compliance and Documentation:

• Maintain comprehensive and accurate records of all contract activities, including key milestones, modifications, award statuses, and communications.
• Ensure thorough organization and ease of access to all contract-related documentation.

Award Tracking and Modification:

• Track contract awards meticulously to ensure adherence to awarded delivery timelines.
• Initiate and manage modification requests for contracts when delivery timelines shift beyond original awarded dates.

Financial and Administrative Management:

• Assist Accounting with vendor invoicing for accuracy and promptness, ensuring alignment with contractual payment terms.
• Proactively report contract milestones and compliance status to management.

Training and Collaboration:

• Collaborate closely with internal departments (e.g., operations, accounting, sales), to ensure all contractual and internal requirements and approvals are properly managed.
• Provide training and guidance to team members regarding AbilityOne TLS contract policies and procedures.
• Perform additional duties as assigned.

Qualifications: JOB REQUIREMENTS INCLUDE  Education: 

• High school diploma or GED equivalent required 
• Bachelor’s degree in business administration, contract management, or related field preferred; a combination of education and relevant experience is acceptable.

Desired Experience:

• Minimum 3+ years of experience in contract administration, coordination, or management, preferably with federal contracts and DLA-specific processes.

Knowledge/Skills:

• Solid understanding of contract law, federal procurement processes, and business practices.
• Experience managing contracts under the DLA AbilityOne Tailored Logistics Support (TLS) program highly preferred.
• Excellent negotiation, communication, and interpersonal skills.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Proficiency with Contract Management software or similar tools.
• Strong analytical and problem-solving capabilities to effectively manage contractual obligations and maintain compliance.
• Ability to independently prioritize tasks while working effectively within a collaborative team environment.

Licenses/Certifications: N/A SUPERVISORY RESPONSIBILITIES: Total Number of Employees Directly Supervising: 0 Number of Subordinate Supervisors Reporting to Position: 0 VISION REQUIREMENTS INCLUDE: Can be performed with or without assistive technology: X Required to perform activities such as preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.___ Required to perform activities such as operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.___ Required to review/inspect own assigned work, the work of others, or facilities or structures. Requires normal (or corrected to normal) vision/acuity: ___ Required to operate motor vehicles and/or heavy equipment such as forklifts. COMMENTS: Envision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans, and does not discriminate on the basis of disability or veteran status in its hiring or employment practices. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position. To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.” Envisions Core Values are the authentic, unwavering principals that define and support our culture.

• Integrity

• Curiosity

• Passion 

• Initiative 

• Teamwork 

• Excellence