Service Supervisor

Service Supervisor

The Service Supervisor oversees front-end operations to ensure a fast, friendly, and efficient customer experience. This role is responsible for supervising front-end associates, maintaining service standards, supporting operational execution, and assisting store leadership with daily front-end performance.

Front-End Operations & Execution

• Oversee daily front-end operations, including checkout lanes, service desk, and customer flow
• Ensure registers are properly staffed and lines are managed to minimize wait times
• Monitor transaction accuracy, cash handling, and adherence to company procedures
• Maintain cleanliness, organization, and readiness of all front-end areas

Leadership & Team Supervision

• Supervise, train, and coach front-end associates including cashiers, courtesy clerks, and service desk staff
• Provide direction during shifts to ensure productivity, efficiency, and service excellence
• Assist with scheduling, break coverage, and labor allocation
• Address performance issues and reinforce company policies and expectations

Customer Service

• Deliver a high level of customer service and ensure a positive shopping experience
• Handle escalated customer concerns, returns, and service issues professionally
• Promote loyalty programs, digital tools, and store initiatives
• Ensure a friendly, welcoming atmosphere at all times

Cash Control & Compliance

• Oversee cash handling procedures, including register counts, safe audits, and cash balancing
• Ensure compliance with all company policies, procedures, and audit requirements
• Support loss prevention efforts by monitoring front-end activity and identifying risks
• Ensure proper documentation and reporting of cash discrepancies

Store Communication & Coordination

• Partner with store leadership and department teams to ensure smooth store operations
• Communicate priorities, promotions, and operational updates to front-end associates
• Support execution of store-wide initiatives and front-end programs

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.