Software Engineer, Resources San Francisco, United States

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHY WE'RE LOOKING FOR YOU Retool started as a way to address obstacles with internal tools and has grown into a company that solves internal tooling for thousands of companies (big and small). We’ve done a lot with a little–we have a growing engineering team and a laundry list of features and foundational improvements we want to tackle. To continue our fast-paced growth, we need to build a world-class engineering team. You’ll help us get there by owning end-to-end projects, talking with customers, and ultimately supporting the growth of Retool the product and the business. WHAT YOU'LL DO Data is the fuel that powers Retool apps and workflows. The primary responsibility of the Resources team is to make sure that this “data fuel” is readily available and accessible to support new use‑cases built on Retool. This means: We’ll make it possible to connect any external resource , such that the lack of ability to connect existing data doesn’t block new use‑cases or customers. We’ll provide built‑in resources , such that builders always have whatever they need to build their next app, from databases to LLM‑powered workflows. We’ll make it easy and intuitive to reliably work with these resources , such that it’s far easier to work with data in Retool than outside of Retool. Every Retool customer is a customer of this team. IN THIS ROLE YOU'LL Design, build and manage backend primitives so that users can focus solely on their business logic (e.g. RetoolDB, our managed database solution; and RetoolAI, our built‑in framework for wiring LLM interactions into apps and workflows) Blend product thinking with API and backend design (e.g. how can we make Kafka event streams intuitive to the user and easy for us to maintain, how can we help a user use Slack without needing to dive into its documentation?) Debug customer problems + build features for them (e.g. "the Google Sheets integration doesn't support adding rows", and "what's the best way to support that? Via cell ranges, or via a lightweight, home‑grown ORM?") Apply a platform mindset to what you build (e.g. How can I implement PKCE such that it can easily be reused across all of our Oauth integrations?) Support 20M requests/day via 70+ ways to connect data THE SKILLSET YOU'LL BRING 5+ years experience in professional software development, ideally some of which you’ve spent in startups Experience owning technically challenging and demanding cross‑functional projects Experience across the entire stack, from backend to frontend (and if you have a preference, we’d love to hear it!) Experience with cloud based infrastructure like Azure, AWS or GCP Ability to make technical decisions quickly, while looping in key stakeholders, too A customer‑first mindset and an interest in talking with customers to make sure what we’re building meets their needs Habit of introspection and understanding what’s helped you be successful in the past NICE TO HAVE Experience building integration platforms or operating a large set of integrations Familiarity with AI/LLM‑backed systems (e.g. prompt orchestration, embeddings, vector search), especially as part of a broader platform or product Bonus points if you have experience in mentoring other team members For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non‑commissionable roles or on‑target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $163,800 – $306,000 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations. #J-18808-Ljbffr Retool, Inc.