Patient Service Representative

Patient Service Representative

Job Reference Number: 40356
Employment Type:  Full-Time ,  Onsite  
Segment: Healthcare
Brand: Cura-Hospitality
Location: Jackson , Mississippi (US-MS)

The Role at a glance:

The Patient Services Representative is responsible for coordinating daily activities between the Culinary and Transportation teams to ensure quality metrics and service standards are consistently achieved. This hands-on role requires excellent communication, strong organizational skills, and a customer-focused approach to proactively resolve operational challenges while supporting exceptional service delivery. 

What you'll be doing:

• Coordinate daily operations between Culinary and Transportation departments to ensure quality and performance metrics are met.
• Monitor service execution and proactively identify and resolve operational issues.
• Provide exceptional customer service by responding to client needs and offering effective solutions.
• Communicate effectively with managers, team members, and clients to ensure seamless operations.
• Support food delivery logistics and transportation as needed, including driving a delivery van when required.
• Maintain compliance with food safety and sanitation standards.
• Utilize computer systems to document activities, communicate updates, and complete operational reporting.
• Work independently while effectively prioritizing tasks in a fast-paced, high-volume environment.
• Assist with other operational duties as assigned.

What we're looking for:

• High-volume food service, hospitality, healthcare, or logistics experience required.
• ServSafe Certification required (or ability to obtain within a specified timeframe).
• Valid driver's license with the ability to safely operate a delivery van.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently.
• Computer proficiency, including Microsoft Office and other business applications.
• Ability to work in a dynamic environment while maintaining attention to detail.

Where you'll be working:

Mississippi State Hospital

Physical Requirements:

• Ability to lift up to 35 pounds.
• Ability to stand and walk for extended periods throughout the workday.
• Ability to load, unload, and transport food and supplies as needed.

Schedule Requirements:

• Operation is open seven days a week .
• Must be available to work weekends and holidays as needed.
• Schedule flexibility is required, with shifts that may begin as early as 4:00 AM or end as late as 8:00 PM .

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit) 
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off 

#LI-KM1 #Boost

About Cura:

Cura serves hospitals, senior living centers, and other long-term care facilities. We guarantee compassionate service and healthy, delicious meals to ensure that quality of life never diminishes.

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.