Service Advisor

Service Advisor Position at Chapman Ford

Chapman Ford is looking for an experienced Service Advisor to join our team, serving as the liaison between customers and technicians in the Service Department. As a Service Advisor, you will educate customers on their vehicle's maintenance needs and ensure each customer enjoys a positive service experience.

Our ideal candidate for this role is someone with Ford experience, who is flexible to client needs, collaborative, and values integrity. If this sounds like you, we want to hear from you! Apply today to accelerate your career with Chapman Ford!

What We Offer:

• Attractive Pay Plan with Tremendous Earning Potential: Enjoy uncapped earning potential with our competitive, commission-based pay plan.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage and recommend additional services for optimal vehicle performance.
• Create repair orders for customers, including cost and time estimates, with full transparency.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Prioritize required services and monitor the progress of vehicle repair throughout the day, keeping customers informed throughout the repair process.
• Follow-up with customers upon completion of services to ensure customer satisfaction, addressing any questions or concerns promptly.

Desired Qualifications and Experience:

• Excellent interpersonal and customer service skills, both in person and over the phone.
• Ability to articulate vehicle service needs in a way that is easy for the customer to understand.
• Strong time management and organizational skills.
• Demonstrated ability to achieve sales goals.
• Must have a valid driver's license and clean driving record.
• Must pass a pre-employment background check and drug screen.

Hours and Work Environment:

Hours range from 7am to 6pm Monday - Friday and rotating Saturdays from 7am to 5pm. This role requires working both indoors and outdoors in the Service Drive.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.