Head of Implementation
Full-time
Silicon Valley Search Group
About The Company This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility. The company is early-stage, well-funded, and based in New York, with a strong technical and domain-focused founding team. About The Role The company is hiring a Head of Implementation to build and scale its customer delivery function. This is a player-coach role where you will lead the implementation strategy while staying close to complex, high-impact customer deployments. You will define how the platform is delivered, partner cross-functionally with Product, Engineering, and Operations, and build the systems, processes, and team needed to support rapid growth. What You’ll Do Own the Implementation Function
- Build and scale the implementation team, including hiring, onboarding, and development
- Define team structure, roles, and performance expectations
- Establish delivery standards and best practices
- Stay hands-on with complex or high-priority customer implementations
- Oversee end-to-end onboarding, including process mapping, system configuration, and integrations
- Ensure successful and efficient go-lives for key accounts
- Design and implement repeatable playbooks and workflows
- Improve internal tooling, data visibility, and operational efficiency
- Drive consistency across implementations as the company scales
- Translate business and operational requirements for customers
- Ensure alignment between platform capabilities and client workflows
- Work closely with Product and Engineering to surface insights from implementations
- Influence product direction based on customer needs and delivery experience
- Track delivery metrics and team performance
- Identify bottlenecks and implement solutions to improve speed and quality
- Ensure a high standard of customer experience
- 6–10+ years of experience in implementation, onboarding, or professional services within SaaS or fintech
- Experience leading and scaling an implementation or delivery team
- Strong understanding of business process workflows, systems, and integrations
- Experience working with ERP or financial systems (e.g., NetSuite, QuickBooks)
- Proven ability to manage complex customer implementations end-to-end
- Strong leadership, communication, and cross-functional collaboration skills
- Background in finance, accounting, or business systems is a plus
- Based in NYC and comfortable with an in-office environment
Vacancy posted 21 hours ago
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